"Opening statements?"
"Your Honor, I... Huuuuuuuaghhhhhhh! Blughhhhhh... No further questions."
"Court finds in favor of the plaintiff." *bang*
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Best Buy Mac Optimization? What is this?
- Thread starter mg5904
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"Opening statements?"
"Your Honor, I... Huuuuuuuaghhhhhhh! Blughhhhhh... No further questions."
"Court finds in favor of the plaintiff." *bang*
NOT Hilarious...
NOT hilarious when people are coming over to you as the "expert" on computers (PC's NOT macs mind you) and you have to come up with an answer QUICK... I told them it was an "easier way to copy her iTunes library from one computer to the other..."
NOT hilarious when people are coming over to you as the "expert" on computers (PC's NOT macs mind you) and you have to come up with an answer QUICK... I told them it was an "easier way to copy her iTunes library from one computer to the other..."
I think the bottom line is, it's a service for those who are not comfortable doing it themselves, and although likely none of *us* fit into that category, there is clearly a market.
I pay someone $30 every few months to change the oil in my car. I'm sure on a car enthusiast's forum, everyone knows exactly how to do it themselves with their eyes shut, for half the cost, and they probably laugh at people like me, which is fine. I'm not comfortable doing it myself, nor would I know how to deal with any problems I might encounter, so I leave it to the folks who know what they're doing.
that is exactly the point: they do NOT know what they are doing. and they claim to provide a service but don't deliver. in your example it would mean an untrained worker changes the oil and claims your coolant is winterproof now.
things like this make a few bucks now but hurt the brand (apples and best buys) in the long run. and on a personal level its dishonest and disgusting. the people working there and knowingly doing that to customers should be ashamed. imagine a doctor would work with ethics like this.
Yes but...
Not hard... but when you ACCIDENTLY open 900+ folders... it CAN be tedious... I couldn't close them fast enough... and I was TRYING... lol
Not hard... but when you ACCIDENTLY open 900+ folders... it CAN be tedious... I couldn't close them fast enough... and I was TRYING... lol
I've done that too. killall Finder, live and learn. But I keep Terminal open almost always...
Ok, I bit on my first mac at best buy. When I got it home and turned it on, it still had to be updated and all he did was go through the opening sequence and assign it my name. Should have screamed at the manager, but I was too busy setting up my new system to bother.
But, now that you have brought it up. Deal people, don't go for it. Take your $ 40 and get some dinner.
But, now that you have brought it up. Deal people, don't go for it. Take your $ 40 and get some dinner.
I once saw someone at the big box store I worked at sell an in-home installation on a 17" iMac.
The optimization is BS. I wouldn't want some stranger opening up my brand new computer. To add to that, a Mac is so idiot-proofed out of the box and Apple has made every effort to make setting up a new Mac fun.
Changing the oil is definitely a harder and messier job than setting up a new Mac
There is demand, because if they weren't selling any they wouldn't bother offering the service. It's a bait-and-switch for uneducated buyers.
The optimization is BS. I wouldn't want some stranger opening up my brand new computer. To add to that, a Mac is so idiot-proofed out of the box and Apple has made every effort to make setting up a new Mac fun.
Changing the oil is definitely a harder and messier job than setting up a new Mac
There is demand, because if they weren't selling any they wouldn't bother offering the service. It's a bait-and-switch for uneducated buyers.
The Geek Squad is a scam, and there will always be suckers out there. The truth of the matter is that computers are not as simple as people try to make them out to be, opening the door to plenty of people like the Geek Squad. Especially easy targets are recent switchers from Windows who assume the Mac works just like a PC.
How long did this take?
Also, what other "crap" did you/they try to sell the "sucker" er, I mean customer who paid for this?
Well i wasn't part of the Geek Squad department so all I know is that they go to the customer's house (GhostBuster style) and run this homemade bestbuy program via ther lock-in USB external hard-drive to the costumer's Mac, then they run the program for about few hours, if the program detect a virus, the geek squad will tell the customer to buy Norton for Mac. If the customer accept to buy it, they will install it for you.
Then they give you the bill. The costumer is happy because the geek squad saved the computer for this bad virus.
That's all I know.
I went to Best Buy the other day and this lady bought a bluetooth headset and didn't now how to pair it and best buy charges $9.99 to pair it.
Damn only $30? VW Dealership wants to charge me $80... that is if I actually let them... hence I change my own oil for roughly half that price (synthetic is lotsa $$$).
I went to Best Buy the other day and this lady bought a bluetooth headset and didn't now how to pair it and best buy charges $9.99 to pair it.
At least they provide the service. I can understand that a little bit; they aren't in business to teach the world electronics, they exist to make a profit. If you were nice you would tell the lady hey, I can help you with that for free, lol.
Best Buy
Never, ever even enter a Best Buy. Their customer service means to "service" the customer like a bull "services" a cow.
Everyone I know, including myself that has had an issue with Best Buy has the same story. "We have your money, now go buy something else and stop bothering us."
As far as "optimizing your Mac". That's simply a lie to extract $39.95 from you. First of all, their people know so little about any computer there's no way they can "optimize" anything. Next, try having them explain exactly what they do. Don't settle for double-talk, but ask questions like "Exactly how does that work?"
But, if you are smart, you'll never enter one of these scam centers.
Never, ever even enter a Best Buy. Their customer service means to "service" the customer like a bull "services" a cow.
Everyone I know, including myself that has had an issue with Best Buy has the same story. "We have your money, now go buy something else and stop bothering us."
As far as "optimizing your Mac". That's simply a lie to extract $39.95 from you. First of all, their people know so little about any computer there's no way they can "optimize" anything. Next, try having them explain exactly what they do. Don't settle for double-talk, but ask questions like "Exactly how does that work?"
But, if you are smart, you'll never enter one of these scam centers.
You guys must have really crappy BB's where you are...
While I would never let them touch my computer, the BB here has above average customer service.
I bought a uMB at BB at the end of May this year. 16 days later, the new uMBP's came out. Irritated that I missed the memo about refresh, and outside of my return period, I went to BB and pleaded with them for an exchange for a new 13" uMBP, even though I was outside of return window by a couple of days. After an hour of discussion, they did the exchange. Would have never expected it from them, but will praise their CS for hooking it up when they didn't have to.
While I would never let them touch my computer, the BB here has above average customer service.
I bought a uMB at BB at the end of May this year. 16 days later, the new uMBP's came out. Irritated that I missed the memo about refresh, and outside of my return period, I went to BB and pleaded with them for an exchange for a new 13" uMBP, even though I was outside of return window by a couple of days. After an hour of discussion, they did the exchange. Would have never expected it from them, but will praise their CS for hooking it up when they didn't have to.
After an hour of discussion? And that's good service? Most places would have immediately apologized an taken care of it with no further discussion.
When I teach customer satisfaction seminars, there are only two things that I insist everyone write down.
"The quality of any product or service is exactly what the customer says it is."
"It's always cheaper to make a customer happy than it is to make him angry."
If clients leave the seminar understanding only those two things, they are on their way to great customer service. Best Buy has never understood either. When I had a problem with BB in Panama City, Florida, I eventually contacted corporate headquarters. They never even responded. Previously, I had a problem with a BB in Phoenix, AZ. I thought is was just the local store, but the experience in Florida and with corporate taught me to never purchase anything from Best Buy.
When I teach customer satisfaction seminars, there are only two things that I insist everyone write down.
"The quality of any product or service is exactly what the customer says it is."
"It's always cheaper to make a customer happy than it is to make him angry."
If clients leave the seminar understanding only those two things, they are on their way to great customer service. Best Buy has never understood either. When I had a problem with BB in Panama City, Florida, I eventually contacted corporate headquarters. They never even responded. Previously, I had a problem with a BB in Phoenix, AZ. I thought is was just the local store, but the experience in Florida and with corporate taught me to never purchase anything from Best Buy.
Sorry I wasn't more specific. They couldn't figure out how to do the exchange. The computer system wouldn't let them do the exchange. The hour of discussion was trying to figure out a way to circumvent the system. They ended up having to do a full return of the first laptop, giving me the refund, and then purchasing the new laptop. The manager never gave me an issue about the exchange.