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Best Buy moron

yellolab

yellolab

macrumors member
Original poster
Apr 7, 2015
58
18
Coastal NC
Did you know, according to the salesguy at Best Buy that:

Screen is the same between Sport and Stainless version?
No difference between LTE version on regular version?
I specifically asked if the memory was the same between LTE and non-LTE? Answer was YES. Are you sure? YES.
Lastly, you had to activate the LTE or the watch would not work.

It really annoyed me when I know more about the product than the guy selling it. And no there is no Apple Store in my state(Vermont).

Rant over.
 
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You should apply for a job, you’re a shoe in as it definitely sounds like they could use your extensive knowledge.

If you knew the info why bust the salespersons balls and insult them. Maybe help them better understand the product to help the next person.
 
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A little different, but when I got my iPad Mini 4 at BB, I had checked the stock online before I went, because I was also trading in my mini 2 (special trade-in pricing), so I didn't want to go without. After doing the trade in, the guy in the iPad section said they were all out of Minis. I said I saw online they had them, nope, he had just checked a little while ago for another customer. So I asked if he could check the system, and find another location that did have them, and if he could call and confirm before I went. He checked the system, and was like, "Oh, it says we have them." He looked again in the back, and someone stocked them in the wrong location. Very glad I didn't just believe him and walk out...
 
psac said:
A little different, but when I got my iPad Mini 4 at BB, I had checked the stock online before I went, because I was also trading in my mini 2 (special trade-in pricing), so I didn't want to go without. After doing the trade in, the guy in the iPad section said they were all out of Minis. I said I saw online they had them, nope, he had just checked a little while ago for another customer. So I asked if he could check the system, and find another location that did have them, and if he could call and confirm before I went. He checked the system, and was like, "Oh, it says we have them." He looked again in the back, and someone stocked them in the wrong location. Very glad I didn't just believe him and walk out...
Click to expand...
Most people At Best Buy are very helpful.
Here are people not making a ton of money trying.
I personally would rather have a conversation with the associates and help them as much as they can help me and others.
 
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yellolab said:
Did you know, according to the salesguy at Best Buy that:

Screen is the same between Sport and Stainless version?
No difference between LTE version on regular version?
I specifically asked if the memory was the same between LTE and non-LTE? Answer was YES. Are you sure? YES.
Lastly, you had to activate the LTE or the watch would not work.

It really annoyed me when I know more about the product than the guy selling it. And no there is no Apple Store in my state(Vermont).

Rant over.
Click to expand...

Hard to take you serious with that avatar....

EDIT: I now see I wasn't the first to make the joke - but I'm glad you've got a sense of humor about it. Things would be so much easier if we all took such an approach. And in response to your actual rant - I had a similar experience in the actual Apple store this past weekend. The dude knew just slightly more than your Best Buy person. It was discouraging.
 
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bruinsrme said:
You should apply for a job, you’re a shoe in as it definitely sounds like they could use your extensive knowledge.

If you knew the info why bust the salespersons balls and insult them. Maybe help them better understand the product to help the next person.
Click to expand...

Well said. Plus, it's one example. I've had great service at Best Buy and actually found most of the staff there quite knowledgable when it comes to tech. Yes, not all are correct. I've been in situations at Best Buy when incorrect information was offered. Not everyone is perfect and the sales person is just doing the best they can trying to help you.

Just politely let them know that their understanding is incorrect. If you're nice, they will listen and be that much more effective next time. They will even appreciate you helping them. They have tens of thousands of products in the store. I would like to see anyone here remember all features and details on all of them.
 
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yellolab said:
Did you know, according to the salesguy at Best Buy that:

Screen is the same between Sport and Stainless version?
No difference between LTE version on regular version?
I specifically asked if the memory was the same between LTE and non-LTE? Answer was YES. Are you sure? YES.
Lastly, you had to activate the LTE or the watch would not work.

It really annoyed me when I know more about the product than the guy selling it. And no there is no Apple Store in my state(Vermont).

Rant over.
Click to expand...

Just my take on Best Buy in general:

I actually really like Best Buy and they have some competitive prices, they price match almost anything inside the store, and they usually carry the latest tech before other retailers do.

However, their employees are some of the most poorly trained employees inside the store. The Geek squad employees are horribly under trained and are sloppy, with little knowledge about the most basic things.

If it wasn't for Best Buy being one of the biggest tech retailers in the U.S., I would not shop there at all.
 
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Also in their defense, the screen is the same. The glass protecting the screen however is different.
 
Relentless Power said:
Just my take on Best Buy in general:

I actually really like Best Buy and they have some competitive prices, they price match almost anything inside the store, and they usually carry the latest tech before other retailers do.

However, their employees are some of the most poorly trained employees inside the store. The Geek squad employees are horribly under trained and are sloppy, with little knowledge about the most basic things.

If it wasn't for Best Buy being one of the biggest tech retailers in the U.S., I would not shop there at all.
Click to expand...

When Best Buy started price-matching, I began buying there. For expensive purchases, I'd rather not have a product shipped to my home and left on my doorstep by UPS or Fedex, so if BB has it in stock that's my preference. I don't rely on the sales people when purchasing a product. I have my phone with me and can read reviews that can influence my decision after sorting out the reliable reviews from the silly ones. The one thing that BB's sales people generally do is misrepresent BB's extended warranties. I just bought a TV and the salesperson said the BB warranty term would run consecutively with the manufacturer's warranty instead of concurrently -- either poor training, fast and loose with the truth or both.
 
Whenever I walk into a Best Buy, or any store that sells technology or photography gear, I feel like Ron Swanson in a hardware/home store:

ronswanson.jpg
 
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I purchased my first Mac last year at a Best Buy store, a base 13-inch MacBook Pro. The salesperson had good product knowledge and was very polite. We hit if off really well, said I made a good decision on this model over the non-Retina MacBook Air.

It really annoyed me when I know more about the product than the guy selling it. And no there is no Apple Store in my state(Vermont).
Click to expand...

I educated a salesperson at Best Buy about two months ago regarding the updated displays on the 2017 iMacs. Explained the difference between 8-bit and 10-bit color dithering, but this was after extensive research on my part, prior to visiting Best Buy in person to see the updated iMac models. It would be near impossible, even for a tech enthusiast probably, to know the exact tech specs down to fine details of every device in the store.
 
I went to buy my AppleWatch approx 6 weeks ago at a Target store and thought I was all set until the sales person asked me what carrier I used and when I said Verizon, he said he was sorry but all he had was AT&T compatible watches. I went across the street to Best Buy and was told the same thing. I researched the issue during the following week and went back to Best Buy only to be told the same thing again. I told the salesperson I believed they were wrong and bought the watch against his advice after telling him I understood I would be charged a $60.00 restocking fee if I returned it. It took all of 30 seconds to pair my watch with my phone and I haven’t regretted buying the watch at all.
 
Not sure why people are so enraged the the OP criticised Best Buy sales people. There must be Best Buy sales people amongst us. HeHe

In any event I experience more often then not Best Buy sales people that don't have a clue what they are talking about or just make things up. That's been my experience and I now go into Best Buy knowing in advance the I can't expect any help of value.
 
Gary171 said:
I went to buy my AppleWatch approx 6 weeks ago at a Target store and thought I was all set until the sales person asked me what carrier I used and when I said Verizon, he said he was sorry but all he had was AT&T compatible watches. I went across the street to Best Buy and was told the same thing. I researched the issue during the following week and went back to Best Buy only to be told the same thing again. I told the salesperson I believed they were wrong and bought the watch against his advice after telling him I understood I would be charged a $60.00 restocking fee if I returned it. It took all of 30 seconds to pair my watch with my phone and I haven’t regretted buying the watch at all.
Click to expand...

I was told the same thing at Best Buy. My carrier is AT&T so I bought an AT&T compatible watch. I thought if you plan on using LTE on the watch it had to be the same carrier as your iPhone?
 
Before Best Buy moved into Canada, we had a similar chain called Future Shop. Their salaries were so heavy on commission, you could barely move in the store without being swarmed by their people. When I was in college, whenever I was bored, I'd go in and wait for them to try to prey on grandparent "types". You know - seniors looking to get a cheap computer to be able to e-mail their grandkids and maybe surf the web. The FS reps would always try to sell these people a gaming rig that would cost about 3x what they needed. I would join the conversation and direct them to what they actually needed....while showing how little the associates actually knew. Prided myself on getting walked out of several FS stores by their managers due to that. I really loathe vultures.

For the Apple store "Genius" crowd, I think that we've seen some reductions in the amount of training that they're getting (maybe due them no longer going for training in Cupertino?) When I was in getting my X, the lady across from me was getting a rose gold AW3 with LTE. They spend half of their year down in Texas, so would require roaming and their carrier was Rogers. Rogers hasn't given a timeline for launching the AW3 on their network (they don't have eSIM provisioning support yet) and you can't roam with the AW3 as VoLTE roaming hasn't been standardized yet (plus both carriers have to support the eSIM). The "Genius" at the table was shocked that one of his peers hadn't verified this information prior to selling her the LTE AW3....she returned it and got setup with a non-cellular model.

There are still knowledgeable people at the Apple store (as I'm sure there are at Best Buy), but they're not the norm. There's lots of associates with just enough information (or misinformation) to be dangerous and sell people things that they don't need / won't meet their needs. Consumers need to do their homework and be educated.
 
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