I’ve bought two laptops from them and they were in excellent condition. Other than missing plastic they were new. My current 15 in MB air is a Best Buy open box item. 256gb with 512 gb ram for $1170ish was a steal. You can always return them if it didn’t meet your expectations. I did buy an external display that didn’t meet my expectations but Best Buy accepted the returns with no issues. If I can save $250 or more I’ll go with open box from Best Buy.