So I had a black and a white 16gb on pre-order...still no phone call to set up an appt. I decide to call and find out which place in line I had and if I had a phone. The gal said, that I had a phone with my name on it. I told her that I realized that I wouldn't get a white phone, but that I'd take another black phone. She said, ok, we'll do that for you and asked if I wanted to set my appointment now. First appointment at 10:00am Thursday morning! Great day!