Of course they are talking about open box items. They said "reselling returned merchandise boxes." They have a history of not actually putting stuff in the box they claim it has. I've heard stories of open box dvds not having the right movie, and of not having a movie at all. I've heard of people buying printers and stereos that say "original cables included" but one or more cables are missing. TVs marked "like new" but don't have the remote. I mean, they arent gamestop criminal, else they would remove items from new products so they can resell them, but they are what you get when you have non-comissioned sales people being told they have to sell warranties above all else.