Best Buy - worthless

Discussion in 'Apple Watch' started by dezeinstein, Sep 22, 2016.

  1. dezeinstein macrumors member

    Joined:
    Jun 23, 2003
    Location:
    Los Angeles
    #1
    I don't understand Best Buy's worth to Apple or Apple's customers. Even if you don't live near an Apple store, it's just not worth the trip.

    I went in today to ask about stock on Series 1 and 2 watches, and after flagging down a salesperson (the Apple section was devoid of customers and salespeople the entire time I was there) I realized he had no idea of the difference between the original watch and Series 1. Told me they had plenty of Series 1s and proceeded to show me only original watches on his screen I tried to explain Series 0 vs Series 1 and he looked at me like I was crazy. I left.

    Went to Best Buy's web site, and tried to buy a Series 2 Stainless, which said available for Pre-order, with shipping on 9/28. Put it in the cart, tried to check out and site said my cart was empty. I left.

    Best Buy!
     
  2. xraydoc macrumors 604

    xraydoc

    Joined:
    Oct 9, 2005
    Location:
    192.168.1.1
    #2
    Agreed. But they're pretty much worthless for everything else they sell, too.

    If I don't know exactly what I need, I don't go in.
     
  3. garirry macrumors 68000

    garirry

    Joined:
    Apr 27, 2013
    Location:
    Canada is my city
  4. jwlbel macrumors regular

    Joined:
    Oct 29, 2012
    #4
    Even worse... I was at the Apple store yesterday (9/21) and I had a question about my series 2 watch and the APPLE STORE employee told me that the series 2 watches are not available yet. I told him that what I was wearing was a series 2 and he said impossible or then I must be extra special to be the only person to have one before anyone else.
     
  5. Chris31876 macrumors regular

    Joined:
    Apr 21, 2015
    #5

    Best Buy is awesome. I went into the store yesterday and ordered one and it was delivered today to the store I picked it up this morning at 11am. What a great turn I really like the series 2 so far. Battery life seems
    A lot better than my previous version
     
  6. tromboneaholic macrumors 65816

    tromboneaholic

    Joined:
    Jun 9, 2004
    Location:
    Clearwater, FL
    #6
    No Apple Store in Clearwater/St. Pete Florida.

    We live on the beach and don't want to drive into hillbilly infested Tampa.

    Apple gives us Best Buy instead.
     
  7. Vihzel macrumors 6502

    Joined:
    Jul 9, 2010
    #7
    I dunno... I had no problems getting my S2 SG from Best Buy.
     
  8. AccPy macrumors member

    AccPy

    Joined:
    Sep 17, 2016
    Location:
    FL
    #8
    The Apple Store in Brandon is pretty good...but one of the geniuses there did tell me there was something wrong with my iPad because I had too many apps open in the background...it was actually a hardware issue like I figured in the first place.
     
  9. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #9
    My recommendation to you is to speak with a manager or write a review (they absolutely tskenreciews to heart). Maybe you did that, in which case, good for you.

    The reality is that even Apple didn't seem to know quite when their shipments were coming in and people got delays (on the iPhone, not sure about Watch). Not many. But people did.

    As a caveat, I called tmobilenfoguring id get in in free financing and just pay the Watch off as my monthly bill. They were ready to just sell me a gen one. He was also convinced it was series one.

    The bottom line is that there are so many products launching daily that it is next to impossible to train employees on all possible aspects of everything all the while keeping your prices at a competitive level.

    Full disclosure. I am biased. Half our income comes from Best Buy (wife is a manager there), and ichet being frustrated. Hopefully you have a better experience next time.
     
  10. dezeinstein thread starter macrumors member

    Joined:
    Jun 23, 2003
    Location:
    Los Angeles
    #10
    I hear what your saying. I've had good and bad experiences at Best Buy. Have purchased TVs there without a problem. Just have never found an Apple 'specialist' who knows the products well in their Apple Store within a store.
     
  11. Julien macrumors G3

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #11
    BB has detected Apple trained employees. It must have been something unusually like that person didn't show up for work or was on break at the time. In defense BB has probably 10,000 or more SKUs (products and services) and no sales person can ever comprehend them all. Each person is assigned to a department and the person who helped you may have been from home theater and just had a passable knowledge of Apple products.
     
  12. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #12
    The irony here is that the Apple specialists are actually Apple trained, but it sounded like you got someone not from that group based on having to go looking for a sales rep (which in and of itself is a problem; you want to buy something you shouldn't have to hunt someone down!). That was the stipulation for having the mini Apple Store inside of Best Buy.

    But anyway, feedback is great. They really do use it. Use names! You may be pleasantly surprised that someone reaches out to you. But they won't know you had a bad experience unless you tell them.
     
  13. AccPy macrumors member

    AccPy

    Joined:
    Sep 17, 2016
    Location:
    FL
    #13
    Well at least Best Buy has started moving the preorders to preparing :)
     
  14. bunnicula macrumors 68040

    bunnicula

    Joined:
    Jul 23, 2008
    #14
    Best Buy has a crappy website. The store assistance is simply as good as the employee that assists you. Just like all other retailers.
     
  15. yanki01 macrumors 68040

    yanki01

    Joined:
    Feb 28, 2009
    Location:
    Texas
    #15
    I go in BB knowing what i'm looking for. I don't go in often but when or if i need to go in, i know what i'm getting. I don't bother with asking questions. Some employees don't know what products are in their section OR I get the "let me find someone that knows for you".
     

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