Best Route To Fix Mac Pro

Discussion in 'Mac Pro' started by s3cur31, Apr 30, 2019.

  1. s3cur31 macrumors newbie

    s3cur31

    Joined:
    Apr 30, 2019
    #1
    My Mac Pro (Late 2013) A1481 boots with chime. However, no display. I have tried multiple HDMI cables and different monitors with no luck. I'm assuming that this is a video card issue. What has been the best route to fix these issues if out of warranty? Or ... should I simply buy another :/
     
  2. joot macrumors member

    Joined:
    Nov 3, 2006
  3. bsbeamer macrumors 68020

    Joined:
    Sep 19, 2012
    #3
    https://www.macrumors.com/2016/02/06/late-2013-mac-pro-video-issues-repair-program/

    "Apple today launched a new Repair Extension Program that addresses video issues on some late 2013 Mac Pro models, according to an internal notice obtained by MacRumors.

    Apple has determined that graphics cards in some late 2013 Mac Pros, manufactured between February 8, 2015 and April 11, 2015, may cause distorted video, no video, system instability, freezing, restarts, shut downs, or may prevent system start up.

    Apple or an Apple Authorized Service Provider will repair eligible Mac Pro models affected by the video issues free of charge until May 30, 2018. Apple lists a turnaround time of about 3-5 days.

    Apple says both graphics cards must be replaced on Mac Pros exhibiting any of the problems listed above. AMD's FirePro D500 (high-end model) and D700 (built-to-order) GPUs are affected. AMD's FirePro D300 GPU on the base Mac Pro is not listed."


     
  4. s3cur31 thread starter macrumors newbie

    s3cur31

    Joined:
    Apr 30, 2019
    #4
    Yes, in looking through some stuff... I am leaning more toward logic board failure. I noticed that the fan is also not firing up.
     
  5. s3cur31 thread starter macrumors newbie

    s3cur31

    Joined:
    Apr 30, 2019
    #5
    Thanks.. it appears that the person that sold us this exchanged the graphics card. As such, Apple would not assist.
     
  6. bsbeamer macrumors 68020

    Joined:
    Sep 19, 2012
    #6
    If it's JUST GPU issue, contact your local Apple store. SOME stores still repair these GPUs under extended "recall" style service. If they are not willing/able to help, contact your 2nd/3rd local Apple location and try there. Be nice and courteous, it's helped some on this forum in the past with this issue.
     

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5 April 30, 2019