Ordered an iPad Pro 11 matte skin from Best Skins ever on Friday Nov. 23. Got an order confirmation but have not received a shipping confirmation. Sent a support ticket and email but no response. and phoned and went to voice mail. Opened a PayPal case. Unfortunate circumstances - have been buying from Best Skins Ever for many years. Recommended them many times. Not sure what has happened to them - darn shame though since I like their matte skins. UPDATE Ordered a Skinomi matte skin. Got an email today shipping.