I've been a BestBuy customer for many years. Last year, 2017, I returned two things. The salespeople are always touting their return policy which is shown on a big sign up front, saying try it out and if you don't like it just return it. Both items that I returned were returned within two days and with the receipt, the second, an IPad pencil, was not even opened. The year before, 2016, I returned two inexpensive items totaling $34. Along with the refund for the pencil came a printed note saying I have been banned from any further returns for 365 days. The store manager said he has nothing to do with it and he has been seeing that a lot lately, often with their best customers. He showed me a person on his computer who had returned huge number of things but has not been banned. He said that if I buy anything in the future he can get around the ban and see to it that I can return it if I want to, but I don't know how that would work, and I don't want to deal with them anymore, even though the people in the local store are very nice. The ban is coming from BestBuy headquarters, or rather some "third party", as they call it, flunky outfit that they are using to do their dirty work, namely The Retail Equation in Irvine CA (look that one up on Yelp!). When I called the number on the receipt I got some barely intelligible guy who sounded like he was in India who said, "thank you for being such a good long time customer but there's nothing I can do about it". Search "banned by BestBuy" or somesuch for lots more on this. I'm not the only one. BestBuy even has their own heavily moderated and censored online forum.