Bestbuy issue

Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,302
366
Lehigh valley PA
hello people back from bestbuy they replaced my canon camcorder with a new one and this has a green screen and lines the manger said the one was new in its box what's should I do now ?
[doublepost=1475891685][/doublepost]You people know me more
 

DeltaMac

macrumors G3
Jul 30, 2003
9,533
2,302
Delaware
How's the audio on your replacement camcorder?
If it has the same background noise as your first, at least you know that's normal.
And, you can take the replacement back to BB for the video issue.

Note that even a "new in its box" item can have issues. There's a warranty. Use it!
Maybe you will get lucky and get one with neither of those issues.

(I hope that was the answer that you are waiting for :D )
I think I would give it that "3rd time is a charm", and if you get some other problem, get your refund and try a different brand. (Something I might do in your position, but it's your choice in the end, eh?)
 
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Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,302
366
Lehigh valley PA
How's the audio on your replacement camcorder?
If it has the same background noise as your first, at least you know that's normal.
And, you can take the replacement back to BB for the video issue.

Note that even a "new in its box" item can have issues. There's a warranty. Use it!
Maybe you will get lucky and get one with neither of those issues.

(I hope that was the answer that you are waiting for :D )
I think I would give it that "3rd time is a charm", and if you get some other problem, get your refund and try a different brand. (Something I might do in your position, but it's your choice in the end, eh?)
The manger to my old one early and gave me a new one sealed he said in its box I go home and set it up and it has blue lines and green screen I even got geek squad protection plan . I will go in the morning and talk again to manger so they can swap it or give me my money back .
[doublepost=1475892615][/doublepost]The audio is fine right before they we going to use my geek squad Warrenty they offered me a new but it came defective the store is closed now
 

Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,302
366
Lehigh valley PA
How's the audio on your replacement camcorder?
If it has the same background noise as your first, at least you know that's normal.
And, you can take the replacement back to BB for the video issue.

Note that even a "new in its box" item can have issues. There's a warranty. Use it!
Maybe you will get lucky and get one with neither of those issues.

(I hope that was the answer that you are waiting for :D )
I think I would give it that "3rd time is a charm", and if you get some other problem, get your refund and try a different brand. (Something I might do in your position, but it's your choice in the end, eh?)
@DeltaMac they didn't have the camera in the stock I opted for the cannon sx530 HS
 

Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,302
366
Lehigh valley PA
All the camera I got from bestbuy defective this was a gift from my grandma instead she will give me the money and I put it in bank on Monday and order it from cannon website
 

DeltaMac

macrumors G3
Jul 30, 2003
9,533
2,302
Delaware
Ah, with your good record recently, ordering direct from (canon) would make it less convenient for returns when you get a defective unit.
Sounds like you are giving up on BestBuy (that might be a Good Thing™ )
You seem to be implying that Best Buy is somehow sabotaging the items that you purchase there :D
Canon is also not likely providing defective merchandise to BB, just so they can sell it to you :)
 

Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,302
366
Lehigh valley PA
Ah, with your good record recently, ordering direct from (canon) would make it less convenient for returns when you get a defective unit.
Sounds like you are giving up on BestBuy (that might be a Good Thing™ )
You seem to be implying that Best Buy is somehow sabotaging the items that you purchase there :D
Canon is also not likely providing defective merchandise to BB, just so they can sell it to you :)
Should I order it from Amazon
 

DeltaMac

macrumors G3
Jul 30, 2003
9,533
2,302
Delaware
Yeah, that wasn't really my point.
Just don't change your expectations, just because you don't get a good result at a brick & mortar store.

You might get quicker delivery from Amazon (assuming you are willing to pay more for the honor), and you may find a better price.

The choice would be yours.
 

Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,302
366
Lehigh valley PA
Yeah, that wasn't really my point.
Just don't change your expectations, just because you don't get a good result at a brick & mortar store.

You might get quicker delivery from Amazon (assuming you are willing to pay more for the honor), and you may find a better price.

The choice would be yours.
The price is paid at bestbuy was the same as Amazon
 

DeltaMac

macrumors G3
Jul 30, 2003
9,533
2,302
Delaware
I get that you don't want to try Best Buy again.
But, you did say BB sold you one new in the box.
Brand new units sometimes are defective. Just the luck of the draw, so when you get a faulty unit, you try again.
It's your choice not to try Best Buy again.

Just keep in mind that you will be opening a factory sealed box, too, from Amazon - same as you did from BestBuy.
Should be good - but, sometimes...
(You won't know 'til you open that box, eh?)
Hope this works for you.
 

Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,302
366
Lehigh valley PA
I get that you don't want to try Best Buy again.
But, you did say BB sold you one new in the box.
Brand new units sometimes are defective. Just the luck of the draw, so when you get a faulty unit, you try again.
It's your choice not to try Best Buy again.

Just keep in mind that you will be opening a factory sealed box, too, from Amazon - same as you did from BestBuy.
Should be good - but, sometimes...
(You won't know 'til you open that box, eh?)
Hope this works for you.
I hope so this time I will order white instead of black.