Bet you can't figure this one out

Discussion in 'Apple TV and Home Theater' started by snowmaan, Dec 30, 2008.

  1. snowmaan macrumors regular

    Sep 29, 2008
    Sydney Australia
    • I had ATV with a Belkin N router
    • It worked fine wirelessly
    • Didn't work with my voip provider so exchanged the belkin for a dlink wireless N router
    • Voip works great
    • ATV now doesn't
    • ATV said, need to open port 3689 - so I figured that out on the router side and did that. I can watch movie previews so assume it works ok, and today a TV show synced successfully
    • Now when I sync TV shows, it either says "syncing" and nothing happens or it says that, then says the show and episode I am syncing but then on both occasions, when I go to TV shows on the ATV, the episode isn't there
    • PS I have looked in movies as well and it isn't there

    NB I have it set to automatic sync
    I have all my media on a folder in the HDD, and when I want to watch something, I just drag it into itunes
    (Before I changed routers I had custom sync selected, and used to just right click and add movies or shows to a playlist and select that playlist to sync to the ATV

    Please help here as it is doing my head in now.
  2. phillipjfry macrumors 6502a


    Dec 12, 2006
    Peace in Plainfield
    To shed more light on the subject, I have been fighting the port 3689 not open issue as well and I have had hit and miss ideas in figuring this out.

    At one point, I thought it was the service (i'm on windows xp) called "apple mobile device" or something like that. At one point, restarting itunes AND restarting this service seemed to remedy this, albeit temporarily.

    At another point, I was (and still am) thinking it is my kaspersky internet security suite since disabling protection seems to allow communication between itunes and :apple:tv for only a little while.

    I have read that it might be possible that there is so much traffic going between itunes and :apple:tv that either the router, or the computer itself is having (bandwidth?) issues, or issues keeping up with the traffic itself. Some people have said that having torrents running or some service from realplayer is creating too much traffic that itunes can't communicate with the appletv.

    Some have also stated that some routers just cant stand the amount of traffic from one device to the other and something along the way gets messed up. A change in routers have sometimes remedied the issue (permanently?). A trend I noticed was moving from linksys to netgear sometimes fixed the issue.

    Some have stated that interference (like from a near by microwave cooker) could cause this issue as well as it's disrupting wireless comm with the appletv and itunes.

    Last night, I was starting to think that it was the Apple mobile device service again since communication between itunes and :apple:tv was disrupted again not long after i plugged my iphone up to my computer that was syncing some 1500 songs to the appletv. The appletv reached about 500 songs and stopped. I got the firewall error. Restarted the apple mobile service, and itunes, and had my iphone unplugged and things picked up where they left off and completed the sync of my music.

    It's totally hit and miss on figuring this thing out. Last night I managed to sync a movie to the appletv, with kaspersky completely disabled, appletv setup as static ip, port open on my linksys for 3689 for my appletv ip, my iphone was not plugged in to the computer at the time and I did not have anything utilizing heavy traffic while syncing was in progress.

Share This Page