Beta issues - how does Apple know?

[whiteshadoww]

I was wondering how Apple is made aware of issues with the beta's of their iOS they release?

Is it an automated issue sending crash reports et al? do they have employees reading forums like this? or are developers emailing specific issues to the appropriate Apple employees?

 

[WordMasterRice]

I was wondering how Apple is made aware of issues with the beta's of their iOS they release?

Is it an automated issue sending crash reports et al? do they have employees reading forums like this? or are developers emailing specific issues to the appropriate Apple employees?

It's a combination of a lot of things. First and foremost Apple know about the vast majority of the issues, they just haven't had the time to fix them yet. These aren't release candidates, they know that they aren't finished but they are putting them out there anyway so people can get ready.

They also have a bug reporter for the developers but that is only really useful to find bugs in usage cases that aren't taken into account by the apple engineers themselves which is probably a pretty low percentage.

I wouldn't be surprised if they have people looking at the forums but more for feedback and bug reports specifically.

 

[batting1000]

They guess

--







But really...

Developers report bugs to Apple at bugreport.apple.com

Additionally, crash and usage reports are sent to Apple automatically if you have your device set to do so (Settings > General > About > Diagnostics & Usage > On).

 

[GenesisST]

Last year, when I installed iOS 6 Beta X, I had one issue. Being a developer, I dutifully reported it to apple's bug reporting system. I'm not sure if I dreamed receiving a response or I actually got one... I think I received one...

Anyways, that issue was fixed.

The problem what that I bought a track from my phone on the beta, but it didn't download. I also sent an email to support and I could download it.

it was before iTunes Match, was it for iOS 5 or 6, not sure... (Single father of two... I loose track of trivial things...)

 

[mrapplegate]

Last year, when I installed iOS 6 Beta X, I had one issue. Being a developer, I dutifully reported it to apple's bug reporting system. I'm not sure if I dreamed receiving a response or I actually got one... I think I received one...

Anyways, that issue was fixed.

The problem what that I bought a track from my phone on the beta, but it didn't download. I also sent an email to support and I could download it.

it was before iTunes Match, was it for iOS 5 or 6, not sure... (Single father of two... I loose track of trivial things...)

Most of mine are returned as duplicates, but they say it helps to report every one even if you know they have been reported by others for obvious reasons.

 

[GenesisST]

Most of mine are returned as duplicates, but they say it helps to report every one even if you know they have been reported by others for obvious reasons.

That might be it... Fuzzy memory...

 

[mrapplegate]

That might be it... Fuzzy memory...

It still feels good to be acknowledged

 

[tymaster50]

Because for those of us that actually bought a dev account, they submit bugs, also Apple has their own testers. We're just kind of the backups in case we find bugs that the testers don't.

 

[gmanist1000]

I was wondering how Apple is made aware of issues with the beta's of their iOS they release?

Is it an automated issue sending crash reports et al? do they have employees reading forums like this? or are developers emailing specific issues to the appropriate Apple employees?

Settings > General > About > Diagnostics & Usage

If you are automatically sending data, they will know.

 

[vinitmenon]

i had reported 2 bugs in beta 2 and both were solved in beta 3.. i got a msg from apple asking me to check for those bugs in beta 3...

 

[chekz0414]

i had reported 2 bugs in beta 2 and both were solved in beta 3.. i got a msg from apple asking me to check for those bugs in beta 3...

Same here, Apple got back to me in a swift manner after beta 3 released asking me if I had the same issues

 

[mcdj]

Most bugs are reported via accelerometer alerts to Apple's servers. Any time you throw your phone in disgust, a report is automatically made, stamped with the iOS version, and the name of the app that was on the screen at the time of throwing.

 

[throAU]

I was wondering how Apple is made aware of issues with the beta's of their iOS they release?

Is it an automated issue sending crash reports et al? do they have employees reading forums like this? or are developers emailing specific issues to the appropriate Apple employees?

You are supposed to submit bug reports using your developer account.

 

[tymaster50]

Most bugs are reported via accelerometer alerts to Apple's servers. Any time you throw your phone in disgust, a report is automatically made, stamped with the iOS version, and the name of the app that was on the screen at the time of throwing.

haha nice. If only it worked for PS3's too.