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Beware best buy--horrible experience
- Thread starter jasonapr78
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The other point which is way more serious and a lawyer should be brought in is the fact that they committed a federal offense by handing you counterfeit money. I'm sure it's not the first time they have done this and it makes you wonder if they have a counterfeit operation being run inside the store. I'm sure the Secret Service would find your story very interesting.
I think there's a far simpler answer than accusing them of running a counterfeit operation. I imagine someone, either in the store or in the bank, neglected to check the bill in question. They likely didn't know it was fake and it got passed on.
Opening up a cash drawer and handing it to him is one thing, walking in the back for a few minutes and coming back out with a fake bill is another. Oh, and the fact that the store manager didn't return and another employee brought him 5 $20 bills does sounds suspect itself.
The real travesty here is that the 100 was not fake to begin with. BB employees judge the op, thinking that he switched the bill to a fake one. If the bill was actually fake they would never have given him 5 twenties in exchange and the police would have been called.
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I agree they knew they were wrong and could not face the op.
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So do you.
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I would have called the cops myself.
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I agree they knew they were wrong and could not face the op.
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So do you.
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I would have called the cops myself.
But it's outside the realm of possibility that he swapped the bill himself after leaving the building?
I believe him and don't think he was trying to commit fraud, but neither do I think they deliberately handed him a phony bill.
I haven't purchased anything from Best Buy since 2009. Most of the employees I've met there are rude and don't care about the customer and their prices are far above Amazon along with state taxes. If I am going to be gouged in the price, I better at least feel appreciated as a customer and not pressured into buying the first thing they point me to.
My cousin works at best buy, and want to hold my iphone 5 there for me so i didnt have to go wait in line at apple for it. I said no thank cuz, i don't give any of my pennies to best buy EVER.
He was so pissed off, not because of the best buy hate thing. But because he thought i was crazy. He's like who cares man! you can stroll in any time of the day and it'll be here waiting for you.
I told him i'd rather wait hours in line lol.
I hate best buy with a passion!
He was so pissed off, not because of the best buy hate thing. But because he thought i was crazy. He's like who cares man! you can stroll in any time of the day and it'll be here waiting for you.
I told him i'd rather wait hours in line lol.
I hate best buy with a passion!
On that note its a federal offense to pass a counterfeit note. Its actually an offense to take it as well. Just the other day there was a similar story on the local news, a lady had gone to I believe it was Walmart and used her aid card and got a $100 in change. She proceeded to go to the store next door , the dollar store of something like that, they told her the bill was fake. She went back to Walmart and basically they told her once you leave the check out, its yours and your problem by law. You can do serious time, 5 yrs and/or $10, 000.
The problem is stores never look at the bills they give out, only the ones they take.
The problem is stores never look at the bills they give out, only the ones they take.
This wretched plot carries the foul stench of the Illuminati. This sinister organization must be stopped at all cost!
This wretched plot carries the foul stench of the Illuminati. This sinister organization must be stopped at all cost!
Well they do own and control Best Buy right?
I've uploaded the picture I took right before my "wonderful" experience began Saturday evening. As you can see, there is a Best Buy employee sitting down in uniform as one of the mobile employees is working to activate and set-up her new iphone 5 (black box in front of her on the table). It's not the best pic from my iphone 3GS but it just doesn't look good for Best Buy to have this happening right in front of customers.
Also, as some have pointed out yes it is a Federal issue. I spoke to the Secret Service Agent in charge of the local counterfeit operation here and gave her all the information of the case including the Best Buy address, etc. They will take care of that aspect of this whole ordeal now.
Also, as some have pointed out yes it is a Federal issue. I spoke to the Secret Service Agent in charge of the local counterfeit operation here and gave her all the information of the case including the Best Buy address, etc. They will take care of that aspect of this whole ordeal now.
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So what you are waiting for is tens of thousands of people to be laid off? I hope you lose your job and have to live on the streets and beg for money and food the rest of your life.
P.S. I work for Best Buy. The six years I have been there I have never scammed anyone. I give my customers the option to purchase what they want. No one puts a gun to a customers head and forces them to purchase.
The drug cartels in Mexico employ tens of thousands of people too. Using your logic I should want them to keep working too, right?
I've never had a bad experience at my Best Buy, but I don't deny that it can happen.
I have spent the last 3 years looking for meaningful employment, so I don't want anyone to get laid off. I do wish the re-structuring would produce better stores.
As for the iPhone 5, I chose to pre-order through Apple.com. It was the right decision for me.
I have spent the last 3 years looking for meaningful employment, so I don't want anyone to get laid off. I do wish the re-structuring would produce better stores.
As for the iPhone 5, I chose to pre-order through Apple.com. It was the right decision for me.
That's because Best Buy has no valued customers. As someone who has watched them "grow up" here at home and spread across the country, I am quite disappointed they are the one that has survived this long. Finish your crap with them and don't go back, now you know.
Oh, and, what is wrong with all you weak-assed excuses for people? Reading is too hard? You're on a bloody discussion forum. Reading is a prerequisite.
I have a different Best Buy horror story. I went to a Best Buy Mobile store to pick up some invisible shields on Friday. Got home and did the install. On the first phone, there was a dent on the shield inside the packaging that I didn't notice until I put it on the phone. I put it aside to return and used the other one instead. That one was fine.
I go to a regular Best Buy in the morning to do the exchange. They take the defective one and give me a replacement. I get home, install on my phone, and notice there's black dye on the bottom part of the shield. Not wanting to go back to the same store again within an hour and annoy the CSR girl, I go to the Best Buy Mobile location again. The guy looks at the box and says "it's open...you used it...you can't return it." I tell him "dude, its defective...its not used...its bad." He proceeds to tell me that they don't ever have defective products and this was a user installation error. I say screw it and pay him the $7.99 to let him install a new one instead so he could "prove me wrong". He hands me back my phone and there's bubbles all over the place, not to mention hair and lint. He tells me "those will work themselves out over time". I walk out and drive back over to the real Best Buy and show them the dumbass's handywork.
Long story short, after them going through 6 different invisible shields to get one to go down right, I now have a perfect-looking device. Word to the wise though...avoid Best Buy Mobile stores like the plague. I'm pretty sure the only requirement to work there is breathing. By the way, do they even have managers?
I go to a regular Best Buy in the morning to do the exchange. They take the defective one and give me a replacement. I get home, install on my phone, and notice there's black dye on the bottom part of the shield. Not wanting to go back to the same store again within an hour and annoy the CSR girl, I go to the Best Buy Mobile location again. The guy looks at the box and says "it's open...you used it...you can't return it." I tell him "dude, its defective...its not used...its bad." He proceeds to tell me that they don't ever have defective products and this was a user installation error. I say screw it and pay him the $7.99 to let him install a new one instead so he could "prove me wrong". He hands me back my phone and there's bubbles all over the place, not to mention hair and lint. He tells me "those will work themselves out over time". I walk out and drive back over to the real Best Buy and show them the dumbass's handywork.
Long story short, after them going through 6 different invisible shields to get one to go down right, I now have a perfect-looking device. Word to the wise though...avoid Best Buy Mobile stores like the plague. I'm pretty sure the only requirement to work there is breathing. By the way, do they even have managers?
Hey, some one else like me! I have been the exact same way about them since 2002 (I meant it when I said I wasn't shopping there again). Had a friend give me a gift card there and I made sure the only thing I paid was tax (I wasn't about to let them have free money but wasn't about to give them more than they already got, if I didn't redeem it they would have gotten her money for nothing).
And yes, I won't even consider them. I'll go look at toys in there cause I know I won't make any impulse buys cause I refuse to give them a dime of my money.
After 10 years I've softened some. If Best Buy came out with an ad campaign like the recent Dominoes ones where they said they knew customer service was very important and that they were one of the worst offenders out there when it came to having bad CS *and* I heard that they really had turned around, I might give them a chance again.
ANd yes, it was over one experience but I've never had good CS with them. ANd one experience so bad I don't give them a dime on principle. If they go under I'm going to laugh, particularly if it is cause of their horrid CS (I really want it to eventually bite them in the butt).
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Yeah, me too. I always had great experiences at Circuit City, it's too bad they were the ones that went under.
At least there is still Fry's but they are quite a drive from me. So these days it's usually internet or Fry's if I manage to get over there.
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Uh, why not? I mean they have to shop too. Are they not allowed to buy stuff? He might be off the clock and ready to go home and just getting some shopping done afterwards. And as long as he waited in line like everyone else and isn't on the clock, I really don't see the problem here.
And you can see I hate Best Buy, but I think you are being unreasonable here on this one.
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I doubt it. The reason I stopped shopping at Best Buy was over an item that had intermittant problems. Not even that expensive of an item (a VCR). Best Buy would rather treat you like a criminal that is trying to scam them than just make you happy and have a repeat customer (all I wanted was the exact same VCR but one that worked... if I was trying to scam them, why in the world would I want the same VCR? I work retail, I know what thieves are going after and it's not even exchanges for the exact same product).
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Uh, why not? I mean they have to shop too. Are they not allowed to buy stuff? He might be off the clock and ready to go home and just getting some shopping done afterwards. And as long as he waited in line like everyone else and isn't on the clock, I really don't see the problem here.
And you can see I hate Best Buy, but I think you are being unreasonable here on this one.
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Best Buy employees have EVERY right to shop there. My point is simply that we have had several former and current BB employees confirm that employees take shipment from pre-orders and buy it themselves. There have been several instances of customers that pre-ordered the iphone 5 receiving the e-mail to pick-up their phone which is system generated when your next up on the list and a shipment with your configuration arrives. However, those people arrived at the store and were told there must have been a glitch because their phone hasn't arrived. I am giving the girl in this photograph the ENTIRE benefit of the doubt, however, it just looks really bad for Best Buy employees to be rockin' iphone 5s at the mobile center when their pre-order customers still have no phones. In addition, it looks bad to see a Best Buy employee (in uniform whether on the clock or not) sitting down to have her new iphone 5 set-up. Appearances mean a lot but I am not saying this girl did anything wrong but it's the perception that's powerful here and it's not a good one.
Uh, why not? I mean they have to shop too. Are they not allowed to buy stuff? He might be off the clock and ready to go home and just getting some shopping done afterwards. And as long as he waited in line like everyone else and isn't on the clock, I really don't see the problem here.
And you can see I hate Best Buy, but I think you are being unreasonable here on this one.
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Best Buy employees have EVERY right to shop there. My point is simply that we have had several former and current BB employees confirm that employees take shipment from pre-orders and buy it themselves. There have been several instances of customers that pre-ordered the iphone 5 receiving the e-mail to pick-up their phone which is system generated when your next up on the list and a shipment with your configuration arrives. However, those people arrived at the store and were told there must have been a glitch because their phone hasn't arrived. I am giving the girl in this photograph the ENTIRE benefit of the doubt, however, it just looks really bad for Best Buy employees to be rockin' iphone 5s at the mobile center when their pre-order customers still have no phones. In addition, it looks bad to see a Best Buy employee (in uniform whether on the clock or not) sitting down to have her new iphone 5 set-up. Appearances mean a lot but I am not saying this girl did anything wrong but it's the perception that's powerful here and it's not a good one.
That's a messed up story but ill be honest they've never ever have given me a problem with returns. They don't even look at it just return me my money for whatever it is. I've returned phone cases, headphones to name a few before no questions asked.
However , I did call yesterday about swapping this phone ( wifi issues) and they told me I would have to wait until pre-orders are fulfilled
WTH???!!!
However , I did call yesterday about swapping this phone ( wifi issues) and they told me I would have to wait until pre-orders are fulfilled
WTH???!!!
You missed the part where he rails against Best Buy for inventory logistics without realizing that Apple controls who gets what phones and doesn't tell them in advance, and rails against Best Buy for selling phones without filling all preorders without realizing that they have 18 SKUs and surplus of some and not enough of others.
The guy shouldn't have been treated rudely, or been given a fake $100 bill to refund gift cards he purchased on debit, but not everything in the novella was Best Buy's fault.