Just thought I would share my experience attempting to purchase the new 2nd gen 32gb touch from Best Buy. Saturday morning I checked BestBuy.com and they showed all 4 surrounding stores had the 32gigs in stock. So I purchase one from the Best Buy less than a mile away, waited for their "confirmation" email for over an hour and decided to just go. I get there, they say they can't find them in the back. I wait 20 minutes and the guy brings up the OLD 32gb touch. I tell them that's not what I ordered, it should be the new model. They said they don't have any and did a "no pick." I told them they already charged my card (or at least held funds, I used a check card), they said "Sorry, must be an error, we did a no pick." OK.... so I told them the other 3 stores in the area showed it as well. They called the closest one, which is 25 minutes away, I wait another 20 minutes while the clerk confirmed it and they said they have 2 of them! I asked that they hold it and if I can just pick it up there with my online purchase receipt. They told me they couldn't hold it, and the purchase I made online for pickup online is negated since they do not have it. I would need to essentially re-purchase it at the other Best Buy. I argue with the manager that my check card already held the funds, so now I would have to re-purchase it again? He said yes. Unreal. So.... I drive to the second nearest store, and they claim they never had any of the new ones, but still have the old models. I told them the other Best Buy called to verify they had the new ones. "Must have been a miscommunication" they said. Nice. Needless to say, I finally found a Circuit City with one in stock online for pickup and after confirming that it is the NEW one (I told the girl on the phone to tell me what the case looked like) and picked it up down the road. But, for those looking and checking BestBuy.com and planning an in-store pickup..... BEWARE!