I have had my powerbook 17 inch with extended warranty for just 1 year. A few months ago I driopped the computer on its left side and it damaged very slightly one edge. However I am fully insured but the computer was working absolutely fine so I left it. About 2 weeks ago the mains stopped charging the battery - at first I thought it was the battery but no, the unit does not even work with the mains unit and battery out. The green light on the electric connector comes on for a minute and then switches off. Apple picked up the computer, and sent it back with a note stating that "I have not authorised the repair" (eh?) or they have not been able to contact me for repair authorisation. The second is a lie because I phoned them on the day I received an email and had to tell the whole problem again (note.. premium rate number 0870.. you have to call for which Apple make money and kept me on the phone again for ages and refused to call me back). I called the tech people and after looking into the case (another hour on the phone.. more money for Apple), they said the damage on the side was to blame. They have said one thing on the repair sheet and another thing now which is totally rubbish as I would have claimed on my insurance if the computer stopped workign or giving imemdiate problems. Its World Cup season and hot, so I guess they just cannot be bothered to repair it or do not have properly qualified third party contractors (I believe this is where it was sent) and just send the computer back to me. Please note, I am sure the tech person told me if you have damage on your computer it invalidates the warranty.. do not take out the extended warranty on a laptop unless you are going to be ultra careful. This is truly a well orchestrated con!