My nephew who has an iPhone 5 came to me and said his Lock button was only responding occasionally. So I asked him to google apple support number and give them a call.. He googled and ended up with this link, apple.support.mytechhelp.com/ 1 (877) 506 7341 So I called and the guy picked up the phone and had a very thick chinese accent to the point of me not being able to understand him. Anyway's told the issue and he asked for the serial number etc.. and then handed the phone to my Nephew to go through the process while I was busy with something else. He ran to me after a while and said the guy wanted $119.00 and to give him the credit card number asap. I got suspicious and asked if I am talking to Apple? He said "Yes".(He got the name in the URL doesn't he?Gotcha!) So asked him why he needs money when its under warranty and he replied "This is user created error".... and got into a heated argument and then it dawned to me that this is soooo NOT Apple. Hung the phone after giving him some choice words. Throughout this 30 minute ordeal he kept putting me in hold to talk to his "Supervisor"(partner in crime) like 12 or more times. I feel stupid to not have caught it initially. There is no such site, but just a phone number. It is cleverly named to catch unwary users into their trap. Finally called the REAL Apple and they offered to look at the phone and replace it if defective. I told them about the google search and how that bogus company jumps out at you in the search results. Apple said it is aware of that and is taking legal action for using its name. So anyways beware of that site/phone number.