Beware of ordering Airpods from Bestbuy

[jwlbel]

I pre-ordered a pair of airpods from bestbuy.com. I was so happy when they arrived on Friday (3/29). I opened the cardboard shipping box, I immediately noticed that the airpods box was unwrapped, there was no factory clear plastic wrapping. I thought that was strange, then I opened the little white box, only to find that there were no airpods in it. The shipping box did not look tampered with. I am pretty sure someone at the bestbuy warehouse must have taken them out of the box before they were shipped. I am not sure if they normally include a packing slip in the box, but there wasn't one. I called bestbuy customer service, I explained that there were no airpods in the airpod box, I was put on hold and I was pleasantly surprised when she came back and said she was issuing me a full credit. Since I knew there was no proof that I was telling the truth, I was worried that there was going to be a fight but I was happy that it was painless. Now I will just order them directly from Apple.

 

[iF34R]

Best Buy has some amazing customer service. I bought an open box ipad mini and when it was delivered, it had an icloud lock on it. They sent me a brand new ipad mini, at the cost of the open boxed one, and told me to just keep the icloud locked one.

 

[OneMike]

Best Buy is generally great. Your experiences can of course vary, but I’ve only had great experiences with them.

 

[willmtaylor]

Best Buy has some amazing customer service. I bought an open box ipad mini and when it was delivered, it had an icloud lock on it. They sent me a brand new ipad mini, at the cost of the open boxed one, and told me to just keep the icloud locked one.

...see...I wouldn’t call that “amazing;” I would call that “doing their job” or “covering their asses.”

Also, if they don’t, they go out of business. Otherwise, everyone just shops online.

Maybe I’m just too cynical.