Have a 3GS. Tried to upgrade. Kept getting Error -5000 Alert. On phone with AppleCare. All the way up to Senior Advisor. Been on phone for HOURS with Apple. She had me do a manual back-up of iPhone 3GS before upgrading to iOS 5. The back-up is GONE, DELETED. The phone is NOT upgraded to iOS 5. All history and existence of my phone has been DELETED from iTunes on my iMac. *** Nothing remains *** She just said this is an "EMERGING ISSUE" and all around her in North Carolina the iPhone support employees' customer's back-ups are being deleted. My phone is destroyed. The back-ups are gone. Utterly screwed. She said the same thing happened to her phone last night. Hello? Why did she tell me to go ahead and keep trying to upgrade? She said because she did not know it was happening to more ppl. ---------- It is WRONG that Apple's servers have the ability to reach into our hard drives, into iTunes, and delete our Back-Ups! !!!!! I am beyond pissed and have no idea how to make this phone work. How can I even tell what iOS it's on now? ??????