Beware using the Cards app

Discussion in 'iOS 5 and earlier' started by kmark55, Oct 25, 2011.

  1. kmark55 macrumors newbie

    Joined:
    Mar 6, 2011
    #1
    I ordered a card on there as soon as I got the app. It was never delivered. So I reordered it, nothing again.

    I decided to call Apple and I was given the runaround for an hour, before someone told me that they would have the post office email me in 5-10 days after they try to track down the cards, and if USPS can't find them, I'm screwed. Apple won't give me a refund.

    I know the replies are all gonna be people saying they used the app with no problem, but there is no reasonable explanation for why this would have happened. I sent the cards to a regular house address, got a shipping email(with no tracking number), and that's it.:mad:
     
  2. MacDawg macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #2
    Yep, you are right, I used it and it was delivered fine

    But sometimes things get lost in the mail
    Not just from the iPhone app
    Plenty of variables involved
     
  3. kmark55 thread starter macrumors newbie

    Joined:
    Mar 6, 2011
    #3
    Yeah, but 2 different cards, sent two weeks apart?
     
  4. Futhark macrumors 65816

    Futhark

    Joined:
    Jun 12, 2011
    Location:
    Northern Ireland
    #4
    Did u get your address correct?
     
  5. kmark55 thread starter macrumors newbie

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    Mar 6, 2011
    #5
    That's just insulting.
     
  6. robdam1001 macrumors 6502a

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    Sep 23, 2008
  7. Comeagain? macrumors 68020

    Comeagain?

    Joined:
    Feb 17, 2011
    Location:
    Spokane, WA
    #7
    But did you?
     
  8. Btrthnezr3 macrumors 6502a

    Btrthnezr3

    Joined:
    Aug 5, 2010
    Location:
    Texas
    #8
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

    I sent two last week and they both got there.
     
  9. biker74 macrumors member

    biker74

    Joined:
    Aug 27, 2008
    Location:
    Scotland
    #9
    Sadly, as we all know, Apple customer service is appalling. Sadly, once it leaves them the buck is passed onto the courier / Royal Mail et al. As it is just a couple of cards I think you have indeed had it. If there is no tracking number you are kind of screwed.
     
  10. gentlefury macrumors 68030

    Joined:
    Jul 21, 2011
    Location:
    Los Angeles, CA
    #10
    Are you serious? Apple customer service is the best I have ever experienced! I've ordered 3 books and 2 cards from apple print services, all were perfect. Sounds like user error.
     
  11. robdam1001 macrumors 6502a

    Joined:
    Sep 23, 2008
    #11
    troll
     
  12. kas23 macrumors 603

    kas23

    Joined:
    Oct 28, 2007
    #12
    Maybe your accent is too thick.

    Ooops! Wrong thread.
     
  13. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #13
    A legitimate question. It's the easiest answer for two non-delivered cards to the same address.
     
  14. kmark55 thread starter macrumors newbie

    Joined:
    Mar 6, 2011
    #14
    Think about it. If I spent an hour calling apple, reordered the card, and took the time to make this thread, don't you think I would have triple-checked the address by now?
     
  15. Kaenon macrumors regular

    Joined:
    Oct 4, 2011
    #15
    I built a card last Monday, it was delivered today (8 days)
    I built a card last Tuesday, it was delivered yesterday (6 days)

    60 minutes apart (the two card destinations).

    Both recipients LOVED the cards and said they were great quality!

    I still haven't seen one :rolleyes:
     
  16. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #16
    Since you asked, no. One address, 100% failure. My next guess is a postman (Newman, not Cliff) that has a garage full of mail.
     
  17. nomad01 macrumors 68000

    nomad01

    Joined:
    Aug 1, 2005
    Location:
    Birmingham, England
    #18
    Do we all know this? :rolleyes:

    Had issues with ordering printed items from Apple in the past but they've always issued a replacement immediately.

    I've had a photo book not arrive and a couple with bad printing. Apple refunded/replaced with no question.
     
  18. EgbertAttrick macrumors regular

    Joined:
    Feb 25, 2008
    #19
    I, also, used the Cards app and the card was not received, nor was notification of delivery sent to me. I'm interested in getting a refund, but can find no place to request one. Is calling customer service my only option? I would like a refund on principle, but is waiting on hold forever worth $3?
     
  19. shortcrust macrumors 6502

    Joined:
    Aug 7, 2008
    #20
    Annoying? Maybe. Insulting? No more so than "where do you last have it" or "try retracing your steps".
     
  20. Mr.C macrumors 601

    Joined:
    Apr 3, 2011
    Location:
    London, UK.
    #21
    Slightly off topic but I find it baffling this app is neither universal nor available as a separate version for the iPad. :confused:
     
  21. Futhark macrumors 65816

    Futhark

    Joined:
    Jun 12, 2011
    Location:
    Northern Ireland
    #22
    I'm a postman ! I've seen some ridiculous mistakes made in the past :)
     
  22. kjs862 macrumors 65816

    kjs862

    Joined:
    Jan 21, 2004
    #23
    i just made a card, and will be ordering it tomorrow. hope my mailman doesn't get lost with it!
     

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