I recently changed my home phone and internet from ATT DSL to ATT's U-Verse service. In a nutshell, I changed my cable TV from Time-Warner (which was costing me roughly $100 per month) and my phone and internet (which was costing another ~ $100) to ATT's U-Verse, for a total monthly expense of about $140. I'm saving about $60 a month, I'm getting much better service/internet speed/etc. and ATT is getting about $40 per month more from me. So what shows up in my mail today? A letter from ATT saying that they are sorry I've "decided to disconnect your home phone service." Do the various divisions at ATT not talk to each other? Is it really beyond the capabilities of corporate MIS and marketing systems to understand when they've done their job? I'm not mad at ATT. I'm very happy with my current service, and - more importantly - I wouldn't have chosen ATT's U-Verse if they'd done a crappy job with my previous DSL and phone services. But something in me asks how much money they waste every year sending "we're sorry you're leaving" letters to people who do what I did. Somebody at ATT isn't earning the $150,000 a year they are being paid.