Big Problem With My Macbook Pro?

Discussion in 'MacBook Pro' started by Yung Ghost, Jan 12, 2015.

  1. Yung Ghost macrumors newbie

    Joined:
    Dec 17, 2012
    #1
    I've been having this big problem with my Macbook Pro lately.
    My Macbook Pro has been working perfectly for a year but lately, as I have been taking my laptop to classes for university in Canada in really cold weather, this big problem started a few days ago.

    Now, when I use my computer, within seconds to minutes to an hour or 2, the computer freezes with black bars on the screen and then it shuts down, making beeping noises 3 times each over and over. I turn it off and restart it and it then begins to work for a few minutes or hours and then the same problem happens again. Over and over.

    Here are pictures of the screen and here is a report I sent to Apple.
    Can anyone please tell me what this is?
    I am thinking of going to try to get it repaired in the next 2 days when I have time off from school.
    Thank you.

    http://gyazo.com/c9d8df084a8f3a86ca7ec344b730f08c

    http://gyazo.com/f7902b0f102512a97369cb7d7a217dad

    Report to Apple:

    Anonymous UUID: B1CECB95-11AE-E01A-ACFE-69D7E1112B00

    Mon Jan 12 20:50:32 2015

    *** Panic Report ***
    panic(cpu 0 caller 0xffffff8024e1e80a): Kernel trap at 0xffffff8024e107d4, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x00000000000000a0, CR3: 0x0000000027c70000, CR4: 0x00000000001626e0
    RAX: 0xffffff81061b2000, RBX: 0xffffff81061b2148, RCX: 0x000000000000ff01, RDX: 0x7fffffffffffff00
    RSP: 0xffffff81061b1ef0, RBP: 0xffffff81061b1f20, RSI: 0x0000000000000002, RDI: 0x00000000ffffffff
    R8: 0x0000000000000000, R9: 0xffffff8025495700, R10: 0x000000cd7876fbc7, R11: 0x000000cd783990f0
    R12: 0x0000000000000000, R13: 0x0000000000000044, R14: 0x000000cd7839992c, R15: 0xffffff8024e2033d
    RFL: 0x0000000000010046, RIP: 0xffffff8024e107d4, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x00000000000000a0, Error code: 0x0000000000000000, Fault CPU: 0x0

    Backtrace (CPU 0), Frame : Return Address
    0xffffff81061b1ba0 : 0xffffff8024d3a811
    0xffffff81061b1c20 : 0xffffff8024e1e80a
    0xffffff81061b1de0 : 0xffffff8024e3a443
    0xffffff81061b1e00 : 0xffffff8024e107d4
    0xffffff81061b1f20 : 0xffffff8024e106e0
    0xffffff81061b1f60 : 0xffffff8024e2517b
    0xffffff81061b1f80 : 0xffffff8024e1dd08
    0xffffff81061b1fd0 : 0xffffff8024e3a609
    0xffffff812f43bf40 : 0xffffff8024d514bb
    0xffffff812f43bf90 : 0xffffff8024d51970
    0xffffff812f43bfb0 : 0xffffff8024e192c7

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    14B25

    Kernel version:
    Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
    Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
    Kernel slide: 0x0000000024a00000

    Kernel text base: 0xffffff8024c00000
    __HIB text base: 0xffffff8024b00000
    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

    System uptime in nanoseconds: 882485455102
    last loaded kext at 303195366877: com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0 (addr 0xffffff7fa74f1000, size 81920)
    last unloaded kext at 411838137998: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7fa74dc000, size 16384)
    loaded kexts:
    com.paceap.kext.pacesupport.snowleopard 5.7.2
    com.digidesign.iokit.DigiDal 9.0f4
    com.apple.driver.AppleBluetoothMultitouch 85.3
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AGPM 100.14.37
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.3.1f2
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleHDA 267.0
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleMikeyDriver 267.0
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleBacklight 170.4.12
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2
    com.apple.driver.AppleMCCSControl 1.2.10
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.driver.AppleIntelHD4000Graphics 10.0.0
    com.apple.driver.AppleIntelFramebufferCapri 10.0.0
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleIRController 327.5
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.iokit.SCSITaskUserClient 3.7.0

    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.6.5
    com.apple.driver.AppleSDXC 1.6.5
    com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
    com.apple.driver.AppleUSBHub 705.4.1
    com.apple.driver.AirPort.Brcm4360 901.19.10
    com.apple.driver.AppleUSBXHCI 705.4.14
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.driver.AppleAHCIPort 3.0.7
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
    com.apple.iokit.IOUSBMassStorageClass 3.7.0
    com.apple.driver.IOBluetoothHIDDriver 4.3.1f2
    com.apple.driver.AppleMultitouchDriver 260.30
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 267.0
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOAudioFamily 200.6
    com.apple.vecLib.kext 1.2.0
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleHDAController 267.0
    com.apple.iokit.IOHDAFamily 267.0
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2
    com.apple.iokit.IOBluetoothFamily 4.3.1f2
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.iokit.IOSurface 97
    com.apple.iokit.IOAcceleratorFamily2 156.4
    com.apple.AppleGraphicsDeviceControl 3.7.21

    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.IOPlatformPluginFamily 5.8.0d49
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.driver.CoreStorage 471
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IO80211Family 700.52
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.1
    com.apple.iokit.IOFireWireFamily 4.5.6
    com.apple.iokit.IOAHCIFamily 2.7.0
    com.apple.iokit.IOUSBFamily 705.4.14
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 389.1
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    Unable to gather system configuration information.Model: MacBookPro9,2, BootROM MBP91.00D3.B09, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.124.12.10)
    Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
    Serial ATA Device: HL-DT-ST DVDRW GS41N
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: IR Receiver
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
     
  2. Xeridionix macrumors regular

    Joined:
    Jan 6, 2015
    #2
    The error tone that you are hearing when starting your MacBook Pro indicates that there is an issue with your RAM.

    If you feel comfortable doing so, you may attempt to reseat the RAM in your computer by performing the following steps outlined at https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Unibody+Mid+2012+RAM+Replacement/10374.

    If this does not work, you may have a faulty RAM module, in which case you will need to have it serviced under warranty (if applicable), or purchase new RAM and install it yourself.

    I hope this helps and best of luck, have a great day.
     
  3. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #3
    If at all possible, try and install this free program. It may help narrow down what is causing your problem. Anything shown in red in the report is something that is probably askew on your system and needs to be addressed.

    Many here (including myself) use it with our system. Posting the results may help others assist you in getting things back in order.

    https://www.macupdate.com/app/mac/48217/etrecheck
     
  4. Yung Ghost thread starter macrumors newbie

    Joined:
    Dec 17, 2012
    #4
    Thank you very much for the reply guys.

    BasicGreatGuy,
    I downloaded the program you suggested and got this report from it.
    I'm trying to fix everything in red.

    Do you think you could narrow down for me based on this what might be the problem? (I also bolded everything in red.)

    EtreCheck version: 2.1.5 (108)
    Report generated January 12, 2015 at 10:54:28 PM GMT-5

    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.

    Hardware Information: ℹ️
    MacBook Pro (13-inch, Mid 2012) (Verified)
    MacBook Pro - model: MacBookPro9,2
    1 2.9 GHz Intel Core i7 CPU: 2-core
    8 GB RAM Upgradeable
    BANK 0/DIMM0
    4 GB DDR3 1600 MHz ok
    BANK 1/DIMM0
    4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en1: 802.11 a/b/g/n

    Video Information: ℹ️
    Intel HD Graphics 4000
    Color LCD 1920 x 1080

    System Software: ℹ️
    OS X 10.10.1 (14B25) - Uptime: 0:4:47

    Disk Information: ℹ️
    APPLE HDD HTS541010A9E662 disk0 : (1 TB)
    EFI (disk0s1) <not mounted> : 210 MB
    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    Macintosh HD (disk1) / : 998.97 GB (353.54 GB free)
    Core Storage: disk0s2 999.35 GB Online

    HL-DT-ST DVDRW GS41N

    USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM20702 Hub
    Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver

    Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus

    Configuration files: ℹ️
    /etc/hosts - Count: 15

    Gatekeeper: ℹ️
    Anywhere

    Kernel Extensions: ℹ️
    /Applications/InsomniaX.app
    [not loaded] net.semaja2.kext.insomnia (2.1.3 - SDK 10.7) [Support]

    /Applications/Toast 11 Titanium/Spin Doctor.app
    [not loaded] com.hzsystems.terminus.driver (4) [Support]

    /Applications/XVX Panel.app
    [not loaded] com.xvx.XVXDevice (1.5.2) [Support]

    /System/Library/Extensions
    [loaded] com.digidesign.iokit.DigiDal (9.0f4) [Support]
    [not loaded] com.digidesign.usb.elevenrack.driver (1.0.1) [Support]
    [not loaded] com.neyrinck.driver.soundcode.link (1.0.0) [Support]
    [not loaded] com.paceap.kext.pacesupport.master (5.7.2) [Support]
    [not loaded] com.roxio.BluRaySupport (1.1.6) [Support]

    /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
    [not loaded] com.paceap.kext.pacesupport.leopard (5.7.2) [Support]
    [not loaded] com.paceap.kext.pacesupport.panther (5.7.2) [Support]
    [loaded] com.paceap.kext.pacesupport.snowleopard (5.7.2) [Support]
    [not loaded] com.paceap.kext.pacesupport.tiger (5.7.2) [Support]

    /Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
    [not loaded] com.roxio.TDIXController (2.0) [Support]

    Startup Items: ℹ️
    DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
    PACESupport: Path: /Library/StartupItems/PACESupport
    Startup items are obsolete in OS X Yosemite


    Launch Agents: ℹ️
    [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
    [loaded] com.adobe.CS5ServiceManager.plist [Support]

    Launch Daemons: ℹ️
    [loaded] com.adobe.fpsaud.plist [Support]
    [invalid?] com.adobe.SwitchBoard.plist [Support]
    [running] com.digidesign.elevenrack.helper.plist [Support]
    [loaded] com.microsoft.office.licensing.helper.plist [Support]
    [running] com.paceap.eden.licensed.plist [Support]
    [loaded] PACESupport.plist [Support]

    User Launch Agents: ℹ️
    [loaded] com.adobe.AAM.Updater-1.0.plist [Support]
    [invalid?] com.adobe.ARM.[...].plist [Support]
    [loaded] com.google.keystone.agent.plist [Support]
    [loaded] com.valvesoftware.steamclean.plist [Support]

    User Login Items: ℹ️
    Flux Application (/Applications/Flux.app)
    iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    uTorrent Application (/Applications/uTorrent.app)
    SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

    Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 [Support]
    Default Browser: Version: 600 - SDK 10.10
    AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 [Support]
    AdobePDFViewer: Version: 11.0.06 - SDK 10.6 [Support]
    Flash Player: Version: 12.0.0.44 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.0.0 [Support]
    Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Support]
    DirectorShockwave: Version: 12.1.4r154 - SDK 10.6 [Support]
    JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

    Safari Extensions: ℹ️
    savekeep [Installed]
    Searchme [Installed] Adware! [Remove]
    SlickSavings [Installed]
    Amazon Shopping Assistant [Installed] Adware! [Remove]
    Ebay Shopping Assistant [Installed] Adware! [Remove]

    Audio Plug-ins: ℹ️
    Digidesign CoreAudio: Version: 9.0 [Support]

    3rd Party Preference Panes: ℹ️
    Digidesign Eleven Rack [Support]
    Flash Player [Support]
    Growl [Support]

    Time Machine: ℹ️
    Time Machine not configured!

    Top Processes by CPU: ℹ️
    4% WindowServer
    1% sysmond
    1% fontd
    0% Activity Monitor
    0% launchd

    Top Processes by Memory: ℹ️
    155 MB iTunes
    94 MB ocspd
    60 MB WindowServer
    60 MB Dock
    43 MB Finder

    Virtual Memory Information: ℹ️
    5.67 GB Free RAM
    1.51 GB Active RAM
    449 MB Inactive RAM
    958 MB Wired RAM
    1.01 GB Page-ins
    0 B Page-outs

    Diagnostics Information: ℹ️
    Jan 12, 2015, 10:50:15 PM Self test - passed
    Jan 12, 2015, 08:50:34 PM /Library/Logs/DiagnosticReports/Kernel_2015-01-12-205034_[redacted].panic [Details]
    Jan 10, 2015, 08:45:55 PM /Library/Logs/DiagnosticReports/Kernel_2015-01-10-204555_[redacted].panic [Details]
    Jan 10, 2015, 06:04:02 PM /Library/Logs/DiagnosticReports/Kernel_2015-01-10-180402_[redacted].panic [Details]
    Jan 10, 2015, 03:48:16 PM /Library/Logs/DiagnosticReports/Kernel_2015-01-10-154816_[redacted].panic [Details]
    Jan 10, 2015, 03:03:51 PM /Library/Logs/DiagnosticReports/Microsoft Word_2015-01-10-150351_[redacted].cpu_resource.diag [Details]
    Jan 9, 2015, 09:17:21 PM /Library/Logs/DiagnosticReports/Kernel_2015-01-09-211721_[redacted].panic [Details]

    Removing all adware now.
     
  5. yjchua95 macrumors 604

    Joined:
    Apr 23, 2011
    Location:
    GVA, KUL, MEL (current), ZQN
    #5
    You can remove adware with AdwareMedic.
     

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