BIG PROBLEMS with Apple

[HL Tan]

There are many complaints about the G5s (eg loud fan, logic board failures, many repairs required on newly purchased Macs, etc) and the poor AppleCare services rendered. These complaints are posted in the discussion forums on Apple's website itself, under SUPPORT.

Yet Apple has not done much to fix these problems and keep their customers happy.Please share your views.

 

[nesbitt_a]

There are many complaints about the G5s (eg loud fan, logic board failures, many repairs required on newly purchased Macs, etc) and the poor AppleCare services rendered. These complaints are posted in the discussion forums on Apple's website itself, under SUPPORT.

Yet Apple has not done much to fix these problems and keep their customers happy.Please share your views.

I purchased one of the first aluminum PowerBook g4 models, 1.25Ghz superdrive. When it arrived, it had huge bright spots on the screen. Its replacement model was even worse. Apple eventually got it sorted, and I got a good reliable machine.

I took receipt of a new PowerBook yesterday, 1.67ghz BTO, and guess what, the trackpad wasn't functioning properly, and the chasis was giving out electric shocks. So, I rang Apple, and they've sent me out a replacement -- should be here in a week or so.

I can't decide whether its my luck with Apple products, or maybe I'm just too picky and am always in search of a PERFECT machine. To be honest its the least one can ask for when paying this class of money. All in all, Apple products can sometimes give problems -- but they are generally a good company for getting things sorted and fixed as soon as possible, and I'd choose them over another manufacturer any day.

 

[BornAgainMac]

Dell went thru that when they started growing. I don't know if that was ever solved with them. Perhaps Apple is understaffed to keep up with demand. All my Macs have been really good with the newest one from last July. I had a fan issue with my G5 but it was fixed with a firmware patch.

They replaced my 2nd Generation iPod when it stopped working after I dropped it within the 1 year warranty. Fast service and no long waiting for technical support over the phone.

 

[CaptainCaveMann]

Dell went thru that when they started growing. I don't know if that was ever solved with them. Perhaps Apple is understaffed to keep up with demand. All my Macs have been really good with the newest one from last July. I had a fan issue with my G5 but it was fixed with a firmware patch.

They replaced my 2nd Generation iPod when it stopped working after I dropped it within the 1 year warranty. Fast service and no long waiting for technical support over the phone.

The funny thing is, they would actually save a lot more time and money if they had better quaity control.

 

[Dont Hurt Me]

Since Apple has moved all their stuff to China the QA has gone downhill i think any long time Mac user will agree to this. They still stand behind their products with applecare but made in China has allways ment to me cheaper and less quality. G5 iMacs arent polished in my view and they do still have some issues and we all know what a midplane is now thats for sure. On the other hand my little Mini is flawless except for a slightly looser then i would like power connection. Do your research good luck.