BIG thumbs up to Apple customer service

Discussion in 'iPhone' started by AndrewR23, Jun 24, 2011.

  1. AndrewR23, Jun 24, 2011
    Last edited: Jun 24, 2011

    AndrewR23 macrumors 68040

    Joined:
    Jun 24, 2010
    #1
    Just wanted to share my story.

    So far I've had terrible awful luck with iPhone 4 replacements (Launch day speaker broke)

    Went through 2 yellow tinted screens until I find a nice one which the glass became loose. Had 2 more yellow tinted screens when I phoned up Applecare and they shipped me a brand new one in retail box.

    The brand new one was lightyears better than the replacements with a nice white screen. Then I pressed the home button in and it never came back up. Had to replace with another yellow tint.

    Phoned up Applecare and my senior advisor (If anyone wants him email/name) I HIGHLY suggest him and he did say I could reference him. He set up another brand new replacement. Received this one on Wednesday and the wake/sleep button is smashed in. You cannot press it. Applecare is shipping me another brand new one.


    Applecare said the yellow tint is a huge issue they all know of and replace on the spot now.

    But wow by far the greatest customer service by far I have ever encountered. Which is why I will always stick with Apple.
     
  2. LinksAwakener macrumors regular

    Joined:
    May 31, 2011
    #2
    I can't believe your bad luck! :eek:

    I'm glad they're taking care of you, though. I know a store like Best Buy or whomever would just return your phone and send you on your way and call THAT customer service. Yuck.

    EDIT: PM me contact details of this person--my fiancee is having trouble with her 3GS.
     
  3. truciet macrumors 6502

    Joined:
    Jun 16, 2008
    #3
    jeez that's a lot of replacements...and now they're sending new replacements for new replacements...holy cow tons of refurbs coming lol
     
  4. ap3604 macrumors 68000

    Joined:
    Jan 11, 2011
    #4
    Thats one of the best perks to go with an iPhone over an Android device... great in person customer service.
     
  5. AndrewR23 thread starter macrumors 68040

    Joined:
    Jun 24, 2010
    #5
    The replacements I receive via Applecare are brand new sealed in the retail box.
     
  6. helloimD4NNY macrumors regular

    Joined:
    Aug 15, 2009
    Location:
    Las Vegas, NV
    #6
    That's good to hear. Is there not an Apple Store where you live? I've had a great customer experience as well. I've had my iPhone 4 replaced about 6ish times. From a blurry camera to my 30-pin doc connected not picking up my sync cable to my home button not registering when I press it. One of the reasons why I choose apple products over anyother.

    Anyways back to you. If you live near a apple store you can tell the rep on the phone that and pick up your iPhone's replacement there on the spot instead of waiting for your replacement in the mail. [:
     

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