Bit of a rant... need your opinion...

Discussion in 'MacBook Pro' started by James Cole, Mar 4, 2009.

  1. James Cole macrumors 6502

    Joined:
    Jul 15, 2007
    Location:
    San Antonio, Texas
    #1
    Yeah well no luck getting the 17... guess I will buy today one...

    They said they cant do that... even tried calling apple customer care...
     
  2. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    No there is no way you can take a machine you purchased 10.2008 back and pay the difference on a new 17" model. Unfortunately you will have to deal with the issue of the keys not working and then sell the 15" to finance the 17" or help that is.

    Aside from that, honestly Apple doesn't seem to care about your history as a "loyal" customer. No offense but it never seems to really work all that much. You're a customer and you deserve to have your 15" fixed under warranty, nothing more.
     
  3. capriseyhaze macrumors regular

    capriseyhaze

    Joined:
    Mar 3, 2009
    Location:
    florida
    #3
    I doubt it man your best bet would be to just sell it on ebay or craigslist or something get about 1000 or 1200 for it flip that and get the 17
     
  4. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #4
    Probably not. The only option is to get it repaired under the one-year limited warranty and sell it off then purchase the 17".
     
  5. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #5
    Not a chance in hell! Make repairs under warranty, yes. Give you 100% of your original purchase price back? No way.
     
  6. SFStateStudent macrumors 604

    SFStateStudent

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    Aug 28, 2007
    Location:
    San Francisco California, USA
    #6
    Regardless of what we say, it comes down to what Apple wants to do in your situation. It wouldn't hurt to ask Apple if you can go the desired route, but be prepared to hear "NO" then have a backup plan to get the repairs done and consider selling it on CL or eBay...
     
  7. IJ Reilly macrumors P6

    IJ Reilly

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  8. harry454 macrumors 6502

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    Sep 13, 2007
    #8
    I would try going to a apple store and talking to manager and see what he/she can do, maybe they can do something, if they can't try to see if Apple customer relations will do anything, they have helped me in the past a lot, free wireless keyboard, $300 Applestore credit and mobile me for a year when I had issues with my iMac.
     
  9. James Cole thread starter macrumors 6502

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    Jul 15, 2007
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    San Antonio, Texas
    #9
    Harry, what problem did you have and how did you deal with them???

    Thanks!
     
  10. harry454 macrumors 6502

    Joined:
    Sep 13, 2007
    #10
    Well, mine was, keyboard issues, I had about 3 of them, and then also one superdrive issue, I was just talking to the applecare support person and he said you should try talking to apple customers relations to see if they can give you anything, so he patched me through to them, and thats what they gave me no questions, and the items arrived within 2 days. Very good service, also, my friend was in the same boat as you, but he had a previous gen mbp, he got 2 months before unibodies, and he talked to manager, and he had a genius inspect the machine, and said he could put the money from the old one into the new one. So it doesnt hurt to try.
     
  11. James Cole thread starter macrumors 6502

    Joined:
    Jul 15, 2007
    Location:
    San Antonio, Texas
    #11
    well Ill be going to the Apple store today... any more thoughts on what should I do?
     
  12. kastenbrust macrumors 68030

    kastenbrust

    Joined:
    Dec 26, 2008
    Location:
    North Korea
    #12
    Apple have done what your asking to people before on this forum, its totally down to the store managers discression.
     
  13. James Cole thread starter macrumors 6502

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    Jul 15, 2007
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    San Antonio, Texas
    #13
    Right... so any ideas on how should I approach the manager? Thanks guys
     
  14. kastenbrust macrumors 68030

    kastenbrust

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    North Korea
    #14
    send your wife/mum/sister/aunt
     
  15. IJ Reilly macrumors P6

    IJ Reilly

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    Jul 16, 2002
    Location:
    Palookaville
    #15
    I can't find that. Do I look in user/wife/mum/sister/aunt?
     
  16. James Cole thread starter macrumors 6502

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    Jul 15, 2007
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    San Antonio, Texas
    #16
    lol.. im going now lets hope I get lucky... will post pics if I do!
     
  17. xpovos macrumors 6502a

    xpovos

    Joined:
    Jun 7, 2007
    Location:
    Tennessee
    #17
    The prettier, the better. Apple store always tells me no to something, I send my hot wife in the next day and they say yes to anything she asks for.

    Not sure I wanna know what she promises in return.
     
  18. SFStateStudent macrumors 604

    SFStateStudent

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    Aug 28, 2007
    Location:
    San Francisco California, USA
    #18
    Any word from the OP?:confused: Maybe they took him into custody?
     
  19. kastenbrust macrumors 68030

    kastenbrust

    Joined:
    Dec 26, 2008
    Location:
    North Korea
    #19
    lol, but you know its so true. My old 15" Unibody had a broken 9600 card, which was Apples fault. I went in, Genius said it was water damage, even though i had only been in some heavy fog a week before, so i sent my GF in, she got me a new free 17" Unibody, yes i had to wait a month for it to be delivered, but i was a happy bunny :)
     
  20. capriseyhaze macrumors regular

    capriseyhaze

    Joined:
    Mar 3, 2009
    Location:
    florida
    #20
    Yea man just flip it. Thats about all you can do
     
  21. James Cole thread starter macrumors 6502

    Joined:
    Jul 15, 2007
    Location:
    San Antonio, Texas

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