Black MacBook Palm Rest Cracks

Discussion in 'MacBook' started by pellets007, Oct 14, 2013.

  1. pellets007 macrumors 6502a

    pellets007

    Joined:
    Jan 28, 2009
    Location:
    New York
    #1
    I have a MacBook 3,1 (late 2007) with the palmrest cracks. Is that something Apple is still fixing out of warranty? Nearest Apple Store is in NYC and I have to request leave to get up there. :(
     
  2. pcacd001 macrumors newbie

    Joined:
    Sep 10, 2013
    #2
    this is an apple out of warranty defect, they replace it all thetime. ive had mine replaced last year, and my black macbook is 6 years old... they replace the entire topcase and keyboard. your computer will look like new.
     
  3. pellets007 thread starter macrumors 6502a

    pellets007

    Joined:
    Jan 28, 2009
    Location:
    New York
    #3
    Awesome, thank you! Do you know if it is an available option for mail-in service? I have to request leave to get into the city, and I only have that option about twice a semester. So unless it's an on the spot repair, I'm probably SOL.
     
  4. ranviper macrumors 6502a

    ranviper

    Joined:
    Oct 10, 2010
    Location:
    Adirondacks, NY
    #4
    I'd be interested to know this as well as I may be getting one with a few cracks.
     
  5. pcacd001 macrumors newbie

    Joined:
    Sep 10, 2013
    #5
    I remember just going in for the appointment, having them order the topcase/keyboard and when it arrived i dropped it off in the AM and picked it up the same day at closing.. I was really pushy/insistent with having it back the same day though.
     
  6. skylarbrenden macrumors member

    Joined:
    Jul 14, 2013
    #6
    Man! I wish I would've known this before I sold mine! Mine was severely cracked! I thought that since it had been 6 years, Apple wouldn't replace it for free (they usually only give you the one year to return it to them for fixing/ replacing for a manufacturing defect). Sold it for $80 (had no battery, and trackpad acted up badly at times).
     
  7. Intell macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #7
    Sadly that Late-2007 Macbook is in the "Vintage" status and Apple will no longer replace it or any other 2006/2007 Macbook palmrest. They will still replace the 2008+ models, until they age to the "Vintage" state of their lifecycle. They, like all Apple products, stay in the "Supported" state for about 5 years.
     
  8. WildCard^ macrumors regular

    Joined:
    Oct 11, 2013
    #8
    I got the same reply from my local Apple store as the last poster.

    I went into the Apple store and asked about the program, the guy at the bar said they happily fix up those under a QC program, that they just input the serial number and it replies if it's an option or not.

    I have 3 machines, 1 2007, 2 2008. When I check the SN of my 2007 on the Selfserve page, it is labelled 'Vin, Macbook'. I didn't know what that meant until I went in.

    They searched the numbers, the 2007 popped up a weird popup I never seen in the store before, notifying the Genius that the device is 'Vintage'. The 2008's are past the time they replace the palm rest/case for free. They quoted me a price of $120ish each to do the job. Seems fair, I just might do it.

    He did state that he thought the program did it free for 4 years past the end of warranty. So, maybe this is now only open to 2009's and newer?

    Guess I have to decide whether or not to do it soon, before my 2008s are converted to vintage.

    ----------

    Wait, they did fix your 2008? He said my two Early 2008s weren't available for free, but if he did it wrong..?
     
  9. Intell macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #9
    The 2008's are still listed as supported and will be replaced for free. The 2007's and older are not able to be serviced by Apple anymore.
     
  10. WildCard^ macrumors regular

    Joined:
    Oct 11, 2013
    #10
    Hmm, my Apple store told me my Early 2008s were not covered due to age. I'll try again. Thanks!
     
  11. nangaoaiqin macrumors newbie

    Joined:
    Oct 18, 2013
    #11
    I'd be interested to know this as well as I may be getting one with a few cracks.[​IMG]
     
  12. gooser macrumors 6502

    Joined:
    Jul 4, 2013
    #12
    i don't really think that all apple stores will tell you the same thing.
     
  13. imac9556 macrumors 6502a

    Joined:
    Jul 12, 2004
    #13
    My 2009 Macbook had those cracks too and it was denied a repair under the QC program at one AppleStore but at another Applestore, they said it was covered! :apple:
    I think it all just varies by the judgement of the genius
     

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