black screen of death on mac pro

Discussion in 'Mac Pro' started by kudukudu, Dec 14, 2009.

  1. kudukudu macrumors regular

    Joined:
    Oct 24, 2007
    #1
    About once a month I sit down at my computer and I am presented with a black screen on my early 2008 mac pro with an nvidia 8800gt. I can see my mouse cursor and move it around the screen and here all of my fans running, but the keyboard is unresponsive and I cannot bring up the unlock prompt. Putting the machine to sleep and waking it does not change this behavior and requires a reboot. The keyboard is USB and the mouse is bluetooth. Both the 30" ACD and the keyboard are connected to my box with this KVM switch:

    http://www.belkin.com/flip/

    I have opened up my case when this problem happens and could not see any status lights or anything like that blinking.

    I have examined the system logs on the console and could not see anything obvious. I do have a lot of the "am I here?" messages (I am not in front of my mac pro so I may be getting the message slightly wrong). One post I found suggested these messages could be the result of using a KVM switch, but I don't know. I have jiggled my monitor cables and they both seem secure.

    **Edit ** the "am i here" messages are definitely related to my KVM stich software. I stopped the service and I no longer get these messages cluttering up my logs.
     
  2. kudukudu thread starter macrumors regular

    Joined:
    Oct 24, 2007
    #2
    It happened to me again. I could not even ping my mac pro from another machine on my network. Here is an excerpt from my logs until the point I did a hard reset at 12/21/11:14 am.

    I Googled the "ALF ALERT" and it seems some other folks have had some problems with Transmission causing problems which I was running at the time of my crash: http://forum.transmissionbt.com/viewtopic.php?f=4&t=4564&start=300

    Anyone have any ideas what the problem might be?

    system.log
    Dec 20 19:24:15 Mac-Pro /usr/sbin/ocspd[37521]: starting
    Dec 20 19:39:20 Mac-Pro /usr/sbin/ocspd[37579]: starting
    Dec 20 19:54:23 Mac-Pro /usr/sbin/ocspd[37652]: starting
    Dec 20 20:09:26 Mac-Pro /usr/sbin/ocspd[37694]: starting
    Dec 20 20:14:56 Mac-Pro mDNSResponder[29]: KQ SSLHandshake failed: -9838
    Dec 20 20:24:30 Mac-Pro /usr/sbin/ocspd[37755]: starting
    Dec 20 20:39:33 Mac-Pro /usr/sbin/ocspd[37820]: starting
    Dec 20 20:54:38 Mac-Pro /usr/sbin/ocspd[37874]: starting
    Dec 20 21:09:41 Mac-Pro /usr/sbin/ocspd[37941]: starting
    Dec 20 21:24:47 Mac-Pro /usr/sbin/ocspd[37990]: starting
    Dec 20 21:39:51 Mac-Pro /usr/sbin/ocspd[38055]: starting
    Dec 20 21:54:54 Mac-Pro /usr/sbin/ocspd[38103]: starting
    Dec 20 22:09:58 Mac-Pro /usr/sbin/ocspd[38166]: starting
    Dec 20 22:25:02 Mac-Pro /usr/sbin/ocspd[38214]: starting
    Dec 20 22:40:06 Mac-Pro /usr/sbin/ocspd[38269]: starting
    Dec 20 22:50:19 Mac-Pro mDNSResponder[29]: KQ SSLHandshake failed: -9838
    Dec 20 22:55:10 Mac-Pro /usr/sbin/ocspd[38296]: starting
    Dec 20 23:02:29 Mac-Pro kernel[0]: ctl_enqueuedata: m_allocpacket_internal(48) failed
    Dec 20 23:02:29 Mac-Pro kernel[0]: ALF ALERT: sockwall_cntl_updaterules ctl_enqueuedata rts err 55
    Dec 20 23:03:26 Mac-Pro kernel[0]: ctl_enqueuedata: m_allocpacket_internal(48) failed
    Dec 20 23:03:26 Mac-Pro kernel[0]: ALF ALERT: sockwall_cntl_updaterules ctl_enqueuedata rts err 55
    Dec 20 23:03:26 Mac-Pro kernel[0]: ctl_enqueuedata: m_allocpacket_internal(48) failed
    Dec 20 23:03:26 Mac-Pro kernel[0]: ALF ALERT: sockwall_cntl_updaterules ctl_enqueuedata rts err 55

    Crash reports
    Process: Dock [1524]
    Path: /System/Library/CoreServices/Dock.app/Contents/MacOS/Dock
    Identifier: com.apple.dock
    Version: 1.6.10 (614.11)
    Build Info: Dock-6141100~3
    Code Type: X86 (Native)
    Parent Process: launchd [1504]

    Date/Time: 2009-12-21 11:14:46.185 -0500
    OS Version: Mac OS X 10.5.8 (9L31a)
    Report Version: 6
    Anonymous UUID: E46BDC31-2769-4C16-8D5F-96D65CFF47E6

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000005
    Crashed Thread: 5


    Process: SMARTReporter [1553]
    Path: /Applications/SMARTReporter.app/Contents/MacOS/SMARTReporter
    Identifier: org.corecode.SMARTReporter
    Version: ??? (???)
    Code Type: X86 (Native)
    Parent Process: launchd [1504]

    Date/Time: 2009-12-21 11:15:05.975 -0500
    OS Version: Mac OS X 10.5.8 (9L31a)
    Report Version: 6
    Anonymous UUID: E46BDC31-2769-4C16-8D5F-96D65CFF47E6

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread: 0

    Dyld Error Message:
    Library not loaded: @executable_path/../Frameworks/Pantomime.framework/Versions/A/Pantomime
    Referenced from: /Applications/SMARTReporter.app/Contents/MacOS/SMARTReporter
    Reason: image not found



    All Messages
    20/12/09 8:27:30 AM mDNSResponder[29] KQ SSLHandshake failed: -9806
    20/12/09 8:27:37 AM mDNSResponder[29] KQ SSLHandshake failed: -9806
    20/12/09 8:27:37 AM mDNSResponder[29] KQ SSLHandshake failed: -9806
    20/12/09 8:27:37 AM mDNSResponder[29] KQ SSLHandshake failed: -9806
    20/12/09 8:29:38 AM aosnotifyd[1728] Stream:streamCallback - an error occurred on CFReadStream: Operation could not be completed. (kCFErrorDomainCFNetwork error 2.)
    20/12/09 8:30:17 AM aosnotifyd[1728] Stream:streamCallback - an error occurred on CFReadStream: Operation could not be completed. (kCFErrorDomainCFNetwork error 2.)
    20/12/09 8:30:41 AM aosnotifyd[1728] Stream:streamCallback - an error occurred on CFReadStream: Operation could not be completed. (kCFErrorDomainCFNetwork error 2.)
    20/12/09 8:31:15 AM aosnotifyd[1728] Stream:streamCallback - an error occurred on CFReadStream: Operation could not be completed. (kCFErrorDomainCFNetwork error 2.)
    20/12/09 8:33:26 AM aosnotifyd[1728] Stream:streamCallback - an error occurred on CFReadStream: Operation could not be completed. (kCFErrorDomainCFNetwork error 2.)
    20/12/09 8:36:05 AM aosnotifyd[1728] Stream:streamCallback - an error occurred on CFReadStream: Operation could not be completed. (kCFErrorDomainCFNetwork error 2.)
    20/12/09 8:37:16 AM aosnotifyd[1728] Stream:streamCallback - an error occurred on CFReadStream: Operation could not be completed. (kCFErrorDomainCFNetwork error 2.)
    20/12/09 8:37:20 AM com.apple.launchd[1655] ([0x0-0xb5fb5f].dotmacsyncclient[35497]) Exited with exit code: 100
    20/12/09 8:39:20 AM mDNSResponder[29] Failed to obtain NAT port mapping 00048CF8 from router 192.168.2.1 external address 64.231.153.190 internal port 5353 error 0
    20/12/09 8:39:32 AM mDNSResponder[29] ERROR: mDNSPlatformWriteTCP - send Broken pipe
    20/12/09 8:39:32 AM mDNSResponder[29] tcpConnectionCallback: error writing
    20/12/09 8:39:48 AM mDNSResponder[29] ERROR: mDNSPlatformWriteTCP - send Broken pipe
    20/12/09 8:39:48 AM mDNSResponder[29] tcpConnectionCallback: error writing
    20/12/09 8:52:20 AM /usr/sbin/ocspd[35537] starting
    20/12/09 9:07:24 AM /usr/sbin/ocspd[35568] starting
    20/12/09 9:22:27 AM /usr/sbin/ocspd[35609] starting
    20/12/09 9:37:30 AM /usr/sbin/ocspd[35647] starting
    20/12/09 9:52:34 AM /usr/sbin/ocspd[35693] starting
    20/12/09 10:00:19 AM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 10:07:37 AM /usr/sbin/ocspd[35731] starting
    20/12/09 10:22:40 AM /usr/sbin/ocspd[35777] starting
    20/12/09 10:31:37 AM SystemUIServer[1673] found device
    20/12/09 10:31:37 AM [0x0-0x10010].com.apple.systemuiserver[1673] DigiHub:sendChargingCommandToDevice RequestExtraPower(kUSBPowerDuringWake) returned 500
    20/12/09 10:31:37 AM [0x0-0x10010].com.apple.systemuiserver[1673] DigiHub:sendChargingCommandToDevice sending command with sleep: 0, wake 500
    20/12/09 10:31:39 AM kernel jnl: disk4s3: journal start/end pointers reset! (jnl 0xd2b0b20; s 0x4a3000 e 0x4a3000)
    20/12/09 10:31:39 AM fseventsd[51] bumping event counter to: 0x63657330889d570a (current 0x1dc0e90) from log file '63657330889d3d04'
    20/12/09 10:33:58 AM KernelEventAgent[47] tid 00000000 received VQ_LOWDISK event (4)
    20/12/09 10:37:07 AM /usr/sbin/ocspd[35829] starting
    20/12/09 10:40:23 AM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 10:52:20 AM /usr/sbin/ocspd[35872] starting
    20/12/09 10:56:37 AM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 10:56:38 AM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 11:07:23 AM /usr/sbin/ocspd[35907] starting
    20/12/09 11:22:27 AM /usr/sbin/ocspd[35952] starting
    20/12/09 11:37:31 AM /usr/sbin/ocspd[35988] starting
    20/12/09 11:52:34 AM /usr/sbin/ocspd[36031] starting
    20/12/09 12:07:37 PM /usr/sbin/ocspd[36066] starting
    20/12/09 12:22:41 PM /usr/sbin/ocspd[36112] starting
    20/12/09 12:37:44 PM /usr/sbin/ocspd[36147] starting
    20/12/09 12:42:40 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 12:52:47 PM /usr/sbin/ocspd[36221] starting
    20/12/09 1:07:50 PM /usr/sbin/ocspd[36268] starting
    20/12/09 1:22:54 PM /usr/sbin/ocspd[36332] starting
    20/12/09 1:28:29 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 1:37:57 PM /usr/sbin/ocspd[36388] starting
    20/12/09 1:44:47 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 1:44:47 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 1:44:51 PM 1Password[5349] Database is locked, cannot sync
    20/12/09 1:53:00 PM /usr/sbin/ocspd[36456] starting
    20/12/09 2:08:04 PM /usr/sbin/ocspd[36508] starting
    20/12/09 2:15:29 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 2:23:07 PM /usr/sbin/ocspd[36578] starting
    20/12/09 2:29:41 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 2:38:11 PM /usr/sbin/ocspd[36630] starting
    20/12/09 2:40:25 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 2:40:25 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 2:40:25 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 2:40:26 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 2:53:14 PM /usr/sbin/ocspd[36702] starting
    20/12/09 3:03:38 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 3:08:17 PM /usr/sbin/ocspd[36756] starting
    20/12/09 3:16:28 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 3:23:21 PM /usr/sbin/ocspd[36828] starting
    20/12/09 3:38:23 PM /usr/sbin/ocspd[36874] starting
    20/12/09 3:53:27 PM /usr/sbin/ocspd[36918] starting
    20/12/09 3:57:26 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 4:08:30 PM /usr/sbin/ocspd[36957] starting
    20/12/09 4:22:48 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 4:23:33 PM /usr/sbin/ocspd[37013] starting
    20/12/09 4:38:37 PM /usr/sbin/ocspd[37067] starting
    20/12/09 4:53:40 PM /usr/sbin/ocspd[37128] starting
    20/12/09 5:08:44 PM /usr/sbin/ocspd[37174] starting
    20/12/09 5:23:47 PM /usr/sbin/ocspd[37213] starting
    20/12/09 5:38:09 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 5:38:51 PM /usr/sbin/ocspd[37252] starting
    20/12/09 5:53:54 PM /usr/sbin/ocspd[37290] starting
    20/12/09 5:55:57 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 5:56:04 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 6:08:58 PM /usr/sbin/ocspd[37327] starting
    20/12/09 6:10:20 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 6:11:22 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 6:11:22 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 6:24:02 PM /usr/sbin/ocspd[37368] starting
    20/12/09 6:39:05 PM /usr/sbin/ocspd[37403] starting
    20/12/09 6:54:08 PM /usr/sbin/ocspd[37443] starting
    20/12/09 7:09:12 PM /usr/sbin/ocspd[37479] starting
    20/12/09 7:11:51 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 7:11:52 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 7:24:15 PM /usr/sbin/ocspd[37521] starting
    20/12/09 7:39:20 PM /usr/sbin/ocspd[37579] starting
    20/12/09 7:54:23 PM /usr/sbin/ocspd[37652] starting
    20/12/09 8:09:26 PM /usr/sbin/ocspd[37694] starting
    20/12/09 8:14:56 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 8:24:30 PM /usr/sbin/ocspd[37755] starting
    20/12/09 8:39:33 PM /usr/sbin/ocspd[37820] starting
    20/12/09 8:54:38 PM /usr/sbin/ocspd[37874] starting
    20/12/09 9:09:41 PM /usr/sbin/ocspd[37941] starting
    20/12/09 9:24:47 PM /usr/sbin/ocspd[37990] starting
    20/12/09 9:39:51 PM /usr/sbin/ocspd[38055] starting
    20/12/09 9:54:54 PM /usr/sbin/ocspd[38103] starting
    20/12/09 10:09:58 PM /usr/sbin/ocspd[38166] starting
    20/12/09 10:25:02 PM /usr/sbin/ocspd[38214] starting
    20/12/09 10:40:06 PM /usr/sbin/ocspd[38269] starting
    20/12/09 10:50:19 PM mDNSResponder[29] KQ SSLHandshake failed: -9838
    20/12/09 10:55:10 PM /usr/sbin/ocspd[38296] starting
    20/12/09 11:02:29 PM kernel ctl_enqueuedata: m_allocpacket_internal(48) failed
    20/12/09 11:02:29 PM kernel ALF ALERT: sockwall_cntl_updaterules ctl_enqueuedata rts err 55
    20/12/09 11:03:26 PM kernel ctl_enqueuedata: m_allocpacket_internal(48) failed
    20/12/09 11:03:26 PM kernel ALF ALERT: sockwall_cntl_updaterules ctl_enqueuedata rts err 55
    20/12/09 11:03:26 PM kernel ctl_enqueuedata: m_allocpacket_internal(48) failed
    21/12/09 11:14:00 AM com.apple.launchctl.System[2] fsck_hfs: Volume is journaled. No checking performed.
    20/12/09 11:03:26 PM kernel ALF ALERT: sockwall_cntl_updaterules ctl_enqueuedata rts err 55
    21/12/09 11:14:00 AM com.apple.launchctl.System[2] fsck_hfs: Use the -f option to force checking.
    21/12/09 11:14:03 AM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/dashboardadvisoryd.plist
    21/12/09 11:14:03 AM com.apple.launchd[1] (com.apple.RemoteDesktop.PrivilegeProxy) Unknown key for boolean: EnableTransactions
    21/12/09 11:14:03 AM com.apple.launchd[1] (com.apple.usbmuxd) Unknown key for boolean: EnableTransactions
    21/12/09 11:14:03 AM com.apple.launchd[1] (org.cups.cupsd) Unknown key: SHAuthorizationRight
    21/12/09 11:14:03 AM com.apple.launchd[1] (org.ntp.ntpd) Unknown key: SHAuthorizationRight
    21/12/09 11:14:03 AM com.apple.launchd[1] (org.x.privileged_startx) Unknown key for boolean: EnableTransactions
    21/12/09 11:14:03 AM kernel npvhash=4095
    21/12/09 11:14:03 AM DirectoryService[11] Launched version 5.7 (v514.25)
    21/12/09 11:14:03 AM kernel hi mem tramps at 0xffe00000
    21/12/09 11:14:03 AM DirectoryService[11] Improper shutdown detected
    21/12/09 11:14:03 AM kernel PAE enabled
     
  3. zer0tails macrumors 65816

    zer0tails

    Joined:
    Mar 23, 2008
    Location:
    Canada
    #3
    have you tried speaking to Apple tech support about this? Sorry can't help much but I think they would be a good first step to explore.
     
  4. kudukudu thread starter macrumors regular

    Joined:
    Oct 24, 2007
    #4
    Thanks for the suggestion. I did open a case with apple on this, but they were not too much help. The first line person I talked to couldn't make heads or tails of the logs and transferred me to a guy in second line support.

    He said that there was nothing definitive in the logs to explain the behavior and that as a first step in troubleshooting this I should leave my machine running without any third party software running to help isolate whether this was a problem with the Apple OS or a someone else's software behaving badly.

    The problem with this is that it may be weeks between crashes and it is a pain to close/open all of my applications every time I use my machine.

    I guess I will just need to monitor the behavior and try this if my black screen of death continues to plague me.
     
  5. ildondeigiocchi macrumors 6502a

    ildondeigiocchi

    Joined:
    Dec 30, 2007
    Location:
    Montreal
    #5
    If you are covered by Applecare you should demand they get at the root of the problem. It is their obligation to solve your problem. After paying so much on a high end workstation one must be met with solutions to problems when there is a problem. In my opinion you may be looking at a dying 8800GT. They have a very high failure rate, sadly.
     

Share This Page