Black screen when updating OS X

Discussion in 'iMac' started by pward, Jan 19, 2016.

  1. pward macrumors member

    Nov 26, 2008
    For the second time in by brief (3 weeks) ownership of my 2015 5k 27" iMac I have had a problem updating OS X. Symptoms are that the update installs until the reboot, I then get a black screen with the cursor and nothing else.

    I called Apple on the first occasion this occurred and they suggested rebooting in Safe Mode, after which the update continued normally. Trouble is, this has occurred again just now when updating to 10.11.3.

    Any thoughts on what might be causing this?
  2. Weaselboy Moderator


    Staff Member

    Jan 23, 2005
    If it works in safe mode and not otherwise, that points to some third party app that is running causing a conflict. When you boot to safe mode it stops all third party startup and launch items.

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