black spot

Discussion in 'Apple Watch' started by mlemonds, Sep 2, 2015.

  1. mlemonds macrumors 6502a

    mlemonds

    Joined:
    Apr 9, 2008
    Location:
    Lexington, KY
    #1
    Has anyone seen this? Not sure what is going on, but the pixels aren't working and there is no physical damage to the watch. [​IMG]
     
  2. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #2
    If there's no physical damage, it'll be covered under warranty. Definitely hardware. Best take it to the Apple Store.
     
  3. Blujelly macrumors 65816

    Blujelly

    Joined:
    Sep 2, 2012
    Location:
    South East England
    #3
    yeah was just about to say the above
     
  4. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    It is water damage and Apple will replace without a problem!

    OLED screens hate water!!!
     
  5. mattopotamus macrumors G4

    mattopotamus

    Joined:
    Jun 12, 2012
    #5
    This, water damage.
     
  6. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #6
    I think I have seen several posts now and the water damage always looks the same.
     
  7. FrisbeeK9 macrumors 6502a

    FrisbeeK9

    Joined:
    Jun 26, 2006
    #7
    how did you all know that was water damage? just curious; not questioning.
     
  8. mattopotamus macrumors G4

    mattopotamus

    Joined:
    Jun 12, 2012
    #8
    What newton said. There have been a few post about water damage, and it always looks like that. I bet the OP would verify he showered/swims with his watch.
     
  9. FrisbeeK9 macrumors 6502a

    FrisbeeK9

    Joined:
    Jun 26, 2006
    #9
    ah ok thanks.
     
  10. mattopotamus macrumors G4

    mattopotamus

    Joined:
    Jun 12, 2012
    #10
    apple is probably kicking themselves for giving the watch the rating they did. They have to cover water damage under the manufacture warranty.
     
  11. mlemonds thread starter macrumors 6502a

    mlemonds

    Joined:
    Apr 9, 2008
    Location:
    Lexington, KY
    #11
    Thank you all, I have chatted with apple care. They were sort of pinning the blame on me for getting it wet, but i have not exposed the phone to anything other than washing my hands or normal rain / sweat exposure. And I don't know why it would have water at that part of the screen. I have AppleCare+ as well, but do not think this deserves to count as one of my "accidents."

    I was able to get them to authorize the repair and a replacement is on its way!!

    I will keep you posted.
     
  12. mattopotamus macrumors G4

    mattopotamus

    Joined:
    Jun 12, 2012
    #12
    just for future reference. If they argue with you about water damage, even if you have AC+, it should be replaced for free under the standard 1 year warranty.
     
  13. dotme macrumors 6502a

    Joined:
    Oct 18, 2011
    Location:
    Iowa
    #13
    I don't know how they can blame the consumer for getting the device wet when their own website recommends running warm water over the area near the crown to solve stickiness...
     
  14. mlemonds thread starter macrumors 6502a

    mlemonds

    Joined:
    Apr 9, 2008
    Location:
    Lexington, KY
    #14
    Thanks! I sent a screenshot of the apple website claiming water resistance. That sealed the deal.

    and for fun...

    [​IMG]
     
  15. mattopotamus macrumors G4

    mattopotamus

    Joined:
    Jun 12, 2012
    #15
    are you close to an apple store? They would do a swap right there in store
     
  16. mlemonds thread starter macrumors 6502a

    mlemonds

    Joined:
    Apr 9, 2008
    Location:
    Lexington, KY
    #16
    last time i had an issue, they didn't have any replacements on hand. I ordered a replacement through apple care and got it in 2 days. was quite painless so i just went with that this morning. I am hoping i got it in early enough to get it tomorrow, but not betting on it.
     
  17. Julien macrumors G3

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #17
    It is a simple manufacture defect when the crystal is not properly sealed (glued) to the OLED (unless the crystal is cracked). Water can leak in. Apple makes millions of :apple:Watches and this effects a small percentage and is just like any other manufacture defect, like a defective charger or battery. Manufacture defects are just part of selling devices and Apple already knew in advance about how many would fail in this way.
     
  18. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #18
    You should not assume that the OP submerged it. A member had to replace his Watch under the standard warranty when it incurred water damage after a simple handwashing. With reports of the O-ring seal coming out of the crown and the back falling off, there's liable to be water damage.

    Kicking themselves? Non-defective units can live up to the IPX7 rating just fine plus some. The rating is a selling point for the Watch and it's just business as usual to swap out the small percentage of manufacturing defects that are inevitable.
     
  19. mattopotamus macrumors G4

    mattopotamus

    Joined:
    Jun 12, 2012
    #19
    I just meant I am sure he was in contact with water...more than just rain.
     

Share This Page