Has anyone seen this? Not sure what is going on, but the pixels aren't working and there is no physical damage to the watch.
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- Thread starter mlemonds
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If there's no physical damage, it'll be covered under warranty. Definitely hardware. Best take it to the Apple Store.
Has anyone seen this? Not sure what is going on, but the pixels aren't working and there is no physical damage to the watch.
It is water damage and Apple will replace without a problem!
OLED screens hate water!!!
I think I have seen several posts now and the water damage always looks the same.
What newton said. There have been a few post about water damage, and it always looks like that. I bet the OP would verify he showered/swims with his watch.
apple is probably kicking themselves for giving the watch the rating they did. They have to cover water damage under the manufacture warranty.
Thank you all, I have chatted with apple care. They were sort of pinning the blame on me for getting it wet, but i have not exposed the phone to anything other than washing my hands or normal rain / sweat exposure. And I don't know why it would have water at that part of the screen. I have AppleCare+ as well, but do not think this deserves to count as one of my "accidents."
I was able to get them to authorize the repair and a replacement is on its way!!
I will keep you posted.
I was able to get them to authorize the repair and a replacement is on its way!!
I will keep you posted.
just for future reference. If they argue with you about water damage, even if you have AC+, it should be replaced for free under the standard 1 year warranty.
I don't know how they can blame the consumer for getting the device wet when their own website recommends running warm water over the area near the crown to solve stickiness...
Thanks! I sent a screenshot of the apple website claiming water resistance. That sealed the deal.
and for fun...
Thanks! I sent a screenshot of the apple website claiming water resistance. That sealed the deal.
and for fun...
are you close to an apple store? They would do a swap right there in store
last time i had an issue, they didn't have any replacements on hand. I ordered a replacement through apple care and got it in 2 days. was quite painless so i just went with that this morning. I am hoping i got it in early enough to get it tomorrow, but not betting on it.
It is a simple manufacture defect when the crystal is not properly sealed (glued) to the OLED (unless the crystal is cracked). Water can leak in. Apple makes millions of
Watches and this effects a small percentage and is just like any other manufacture defect, like a defective charger or battery. Manufacture defects are just part of selling devices and Apple already knew in advance about how many would fail in this way.You should not assume that the OP submerged it. A member had to replace his Watch under the standard warranty when it incurred water damage after a simple handwashing. With reports of the O-ring seal coming out of the crown and the back falling off, there's liable to be water damage.
Kicking themselves? Non-defective units can live up to the IPX7 rating just fine plus some. The rating is a selling point for the Watch and it's just business as usual to swap out the small percentage of manufacturing defects that are inevitable.
I just meant I am sure he was in contact with water...more than just rain.