Blackbook with white screen of death!! Help Please!

Discussion in 'MacBook' started by Lurchdubious, May 29, 2009.

  1. Lurchdubious macrumors 65816

    Lurchdubious

    Joined:
    Oct 15, 2008
    Location:
    Texas
    #1
    Ok, so my friend has had her blackbook for a year and a half with zero problems. No applecare. All of a sudden she has a white screen and can't do anything with it. She tried troubleshooting it on Apple's website, but no joy. We're thinking it might be a dead hard drive? Does that sound right? If so, what HD would you recommend?

    Thanks a ton!
     
  2. MarkMS macrumors 6502a

    Joined:
    Aug 30, 2006
    #2
    Does she have anything connected to the MacBook like an iPod or external drive? If so, remove them and restart. Have you tried resetting the PRAM? That might help.

    Sometimes white screens are caused by iPods and other things connected to a computer. If none of these things work, it might really be a dead drive. Almost anything from Seagate and WD are pretty good. Check out Newegg and Macsales.com for decent prices.
     
  3. Lurchdubious thread starter macrumors 65816

    Lurchdubious

    Joined:
    Oct 15, 2008
    Location:
    Texas
    #3
    Thanks! I'll give her the link, I'm not sure if she tried that yet. I'm pretty sure she already tried unhooking everything and restarting and she did some other troubleshooting, but all I know is that nothing she tried worked. Thanks again.
     
  4. Lurchdubious thread starter macrumors 65816

    Lurchdubious

    Joined:
    Oct 15, 2008
    Location:
    Texas
    #4
    So she already tried resetting the PRAM and stuff earlier today. Said she got a folder with a question mark, but that's it; couldn't go anywhere. Broken hard drive?
     
  5. BlackMax macrumors 6502a

    BlackMax

    Joined:
    Jan 14, 2007
    Location:
    North Carolina
    #5
    Sounds like it. Have her boot from her installation DVD that came with her MB and use Disk Utility to check if the internal hard drive is available.

    You can do this by:

    1. Place your OS X installation DVD in the SuperDrive
    2. Restart your MB and immediately press the c key. The computer will look for a bootable CD or DVD and, if it finds one, will use it as its startup device.
    3. Choose Disk Utility from the Utilities menu.
    4. Check if Disk Utility sees your hard drive.

    If the internal hard drive does not show up in Disk Utility then it has probably died and you'll need to replace it and restore your data from a backup if you have one.
     

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