I have requested refunds um... Twice. Once a few weeks ago when I downloaded an app that turned out to either be very buggy/did not do what I thought it would do/accessibility issues. I indicated this as my reason for cancellation and then today when I went to download the Ulysses app I was told that if I went ahead with the purchase I would be waiving my right to cancellation! I understand the need not to abuse the refund system, but surely two usages should not qualify as 'abuse' and furthermore, it's exasperating that it has kicked in on an expensive app (£14, no less) where I would value the ability to get my money back. Does anyone know if there's any means of getting myself off the blacklist?