Blue Smudge under screen - iphone 6 Plus

Discussion in 'iPhone' started by nateofmelb, Dec 15, 2014.

  1. nateofmelb macrumors regular

    nateofmelb

    Joined:
    May 28, 2013
    Location:
    Burn City, Australia
    #1
    Just got my iphone 6 plus, and ive been using it for a couple of hours and I have just noticed that in the bottom right of the screen there is a blue smudge that I can't remove. It is really noticable when there is a white background?

    heres a pic, it hard to take a pic of.

    [​IMG]

    Has anyone seen this before? Will Apple allow me to exchange the phone for a new one. I avtually have the $129 Applecare.

    Kind of a bummer :(
     
  2. ET iPhone Home macrumors 68040

    ET iPhone Home

    Joined:
    Oct 5, 2011
    Location:
    Orange County, California USA
    #2
    I don't see it. But if it bothers you, exchange it. I have a 6+ which I bought yesterday. How were you able to get a completely white screen so I can check mine and compare it to yours? Is there a white wallpaper background?
     
  3. nateofmelb thread starter macrumors regular

    nateofmelb

    Joined:
    May 28, 2013
    Location:
    Burn City, Australia
    #3
    Yeah its hard to pick up in the pic. but its there.

    I just googled "white background" on google images and opened it up to full screen.

    Maybe this will pin point it better.

    [​IMG]

    I'll try and get down to the Apple Store and exchange it. Damn, I was so patient waiting for this one :(
     
  4. nateofmelb thread starter macrumors regular

    nateofmelb

    Joined:
    May 28, 2013
    Location:
    Burn City, Australia
    #4
    Just thought I'd update this issue, if anyone was interested.

    I went to the Apple Store yesterday by appointment and a lovely girl helped me out with my issue. At first she could pick up the blemish, but she took it out back into a dark room and she said she could see it. She told me I had 3 options.

    1/ Since I have purchased the phone from the Apple Online Store, if I wanted a brand new exchange, I'd have to sent the phone back to the Apple Store.

    2/ She could offer me a service unit

    3/ replace the screen

    I have opted to replace the screen as I am happy with the phone overall and don't want the hassle of sending the phone back to the Apple Store and waiting ages to get a new one. I also don't want to run the risk of receiving another defective unit. This way, I can make sure the phone is right on the spot.

    They didn't have any screen instock so she has ordered a screen and a service unit (incase the screen isn't up to standard). So hopefully before Christmas I'll have it fixed.
     
  5. ssl0408 macrumors 6502a

    ssl0408

    Joined:
    Sep 22, 2013
    Location:
    New York
    #5
    Why would you have to send it back if your purchased it online? The policy had been changed; phones purchased online can be returned in store. Are you located in the US?
     
  6. samven582 macrumors 6502a

    Joined:
    Jan 2, 2009
    #6
    looks like he is located in Australia
     
  7. ssl0408 macrumors 6502a

    ssl0408

    Joined:
    Sep 22, 2013
    Location:
    New York
    #7
     
  8. tbeaumont macrumors newbie

    Joined:
    Nov 19, 2014
    #8
    White screen background

    there is an app called Spotter that will provide various colors to check anomalies on your screen.
     
  9. nateofmelb thread starter macrumors regular

    nateofmelb

    Joined:
    May 28, 2013
    Location:
    Burn City, Australia
    #9
    Hey guys,

    Yes. I'm located in Australia. Today I received a phone call from my local Apple Store to advise me that a screen and service unit had arrive. I promptly headed there to have the screen replaced. Took about an hour a 10 minutes.

    Screen is now perfect! I am very pleased with the outcome and now I can enjoy my new phone to the fullest! I am stoked that everything has been resolved in under 2 days. Well done Apple!
     

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