Bluetooth connection nightmare

Discussion in 'iMac' started by Tulani, Jul 1, 2014.

  1. Tulani macrumors 6502a

    Tulani

    Joined:
    Dec 6, 2012
    #1
    Trackpad! keyboard and Magic Mouse keep disconnecting from my 27' latest iMac model running on the latest mavericks update.

    Batteries ok
    No microwave interference

    Any help?
    I have had to shop for a USB keyboard and mouse because the disconnections had become too frequent and devices unusable.
     
  2. khedden macrumors member

    Joined:
    Jun 18, 2014
    Location:
    Charleston, SC
    #2
    It will be inconvenient, but you can try a fresh mavericks install. There was reportedly a problem with the initial mavericks upload to the App Store that caused a Bluetooth problem. But it doesn't really sound like your symptoms. If you didn't download mavericks early on or haven't been having this problem all along then that's likely not it.

    Another test would be to boot to the recovery partition or some other boot disk and see if the issue occurs. If not, then it's likely a software issue and the above mentioned fresh install may solve it for you. If it does recur, then it may be some kind of hardware issue.

    It sounds like you have a 2013, so it should still be under warranty. Take it in to an apple store or authorized repair center to take a look if you don't feel like messing around with it yourself.
     
  3. Tulani thread starter macrumors 6502a

    Tulani

    Joined:
    Dec 6, 2012
    #3

    Thanks for your help.
    Whole thing is very depressing.
    Yes it was the initial mavericks upload but this only started a few days ago. Plus I have been updating.
    I hope Yosemite whenever it comes can bring relief.
    I have done an internet browse and it looks this has been a perennial problems going back years for iMac users. :(
     
  4. macnjack macrumors member

    Joined:
    Oct 11, 2011
    #4
    Have you tried moving your 2.4 wifi channel to 1 or 11? I had issues with channel 6. Once I switched everything was fixed. Try any combination of 1, 6, or 11 and see if that helps.
     
  5. Truthfulie macrumors regular

    Joined:
    Dec 18, 2013
    #5
    Also try moving to 5ghz if you don't have large area to cover.
     
  6. Tulani thread starter macrumors 6502a

    Tulani

    Joined:
    Dec 6, 2012
    #6

    How do I do that if I may ask

    ----------


    How do I do that if I may ask
     
  7. macnjack macrumors member

    Joined:
    Oct 11, 2011
    #7
    Instructions will be in your router's manual. Usually under the wifi settings once you log into the device.
     
  8. khedden macrumors member

    Joined:
    Jun 18, 2014
    Location:
    Charleston, SC
    #8
    Guys, this is a bluetooth problem, not a wifi problem.

    Unless your suggesting that his wifi might be interfering with Bluetooth, but I don't think that's a thing.
     
  9. Truthfulie macrumors regular

    Joined:
    Dec 18, 2013
    #9
    I am aware that this is a bluetooth problem not a wifi one. But there is nothing from his post that would completely rule out wifi interference as a possible cause of the problem.

    To OP: Have you ever paired your bluetooth devices to other Macs? Or are there any other Macs around where are using iMac? I had some strange issues at my work that caused issue with Magic Mouse. It would randomly disconnect and connect to fellow worker's machine because Magic Mouse was paired with his machine at some point in the past. We fixed it by deleting my Magic Mouse off of his bluetooth settings.
     
  10. Tulani thread starter macrumors 6502a

    Tulani

    Joined:
    Dec 6, 2012
    #10
    I use my iMac at home. There is no other Mac paired to my Bluetooth devices. I have had the iMac for almost 2 years now but this problem only started 2 weeks ago. So wifi interference is also mostly unlikely but thank you all of you. At least I am sharing my pain with.
     
  11. macnjack macrumors member

    Joined:
    Oct 11, 2011
    #11
    I am well aware the OP posted about a bluetooth issue because I read the OP's question and answered with my anecdotal experience with bluetooth and wifi interference.

    If I change my Apple Extreme's 2.4 band to channel 6, my BT keyboard and trackpad begin to lag both with movement and input. Both devices also disconnect at seemingly random times. It gets worse as the CPU load increases. When on 1 or 11, no problems whatsoever.

    I found the solution to my problem by using Google and reading one of the solutions posted in https://discussions.apple.com/message/12976433. There are four other threads with this same problem, all fixed by changing the channel of the router, that I just found in under a minute. This is a well documented issue and worth a try since nothing else has panned out.

    OP, we don't know what type of router you're using or the Wifi settings. Some routers have an auto channel setting, where it looks for the least amount of interference and adjusts accordingly. Maybe a new neighbor moved in and started crowding the channel you were on and the equipment changed channels automatically, thus causing a problem.

    That's the beauty of forums, free advice for issues you may not have thought about.
     
  12. Tulani thread starter macrumors 6502a

    Tulani

    Joined:
    Dec 6, 2012
    #12
    I use a Huaiwei wifi router and I don't know how or if at all there is a way to change these settings [​IMG]
     
  13. macnjack macrumors member

    Joined:
    Oct 11, 2011
    #13
    Tulani...Check the model number of your router (probably on the back) and download a copy of the manual. Inside you'll find instructions for making changes to your router's settings. You'll need to log into the router to do this.

    Have a look through the link/thread I posted above. You may need to change the channel or possible change the g/n broadcasting of the router.

    Good luck. And remember, it's just an idea to help you out....doesn't work for everyone.
     
  14. Tulani thread starter macrumors 6502a

    Tulani

    Joined:
    Dec 6, 2012
    #14
    Ok thank you.
    I might not go to far though. You won't believe how basic the manual is. But the gadget itself is so compact and versatile.
    Once again thanks. I take all replies and contributions here with all respect.
     
  15. Tulani thread starter macrumors 6502a

    Tulani

    Joined:
    Dec 6, 2012
    #15
    Of interest. In the last two days. I disconnected my Magic Mouse out of frustration and before I did the same to the trackpad it has consistently been on. As for the keyboard I have totally removed and replaced with a USB one.
     
  16. Tulani thread starter macrumors 6502a

    Tulani

    Joined:
    Dec 6, 2012
    #16
    My trackpad has not lost connection since I disconnected my Magic Mouse. Any reasonable explanation?
     

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