Bluetooth dropping connection to Android mobile and headset

sh-g

macrumors newbie
Original poster
Sep 20, 2019
3
0
Yesterday I changed my 2013 MacBook Pro (Mojave 10.14.5) for a 2018 and then a 2019 MacBook Pro (Mojave 10.14.5)
The old Mac had no problems pairing with my OnePlus 6 mobile phone and my Sony headset and holding the connection.
But the new Macs paired with the mobile but drop the connection more or less immediately and will not pair with the headset.
I've tried everything I can think of even speaking with apple help and resetting everything. Even went as far as changing the original 2018 model to the 2019 model thinking there was something wrong with the Bluetooth software in the first purchase.
Can anybody help me solve this?
 

PROFESS0R

macrumors 6502
Jul 30, 2017
325
282
I just started having the same issue on my 2019. If you check the console and crash reporter, I suspect you will see a seg fault just as I do. I will be calling Apple tomorrow. I suspect the issue is associated with a recent Mojave update since this is a new issue for me that started 4 or so days go.

Joe
 

solouki

macrumors regular
Jan 5, 2017
122
63
Just to let you know, I have experienced Bluetooth disconnects to both an Apple Magic keyboard and an Apple Magic Trackpad (separately, i.e., not necessarily simultaneously) on three different 2018 MBP 15s and one 2019 MBP 15, starting over a year ago with High Sierra and continuing through to the latest subversion of Mojave. Cycling the power on my external keyboard and trackpad fixes the Bluetooth disconnects for me. For me the Bluetooth disconnects are rare, but they do occasionally happen.

Solouki
 

sh-g

macrumors newbie
Original poster
Sep 20, 2019
3
0
I must admit I've given up.
I found that if I send a photo via Bluetooth from my OnePLus6 and hold my finger on the touchpad highlighting the OnePluss connection whilst in "Bluetooth Preferences" I can keep the connection long enough for the Mac to receive the photo. BUT, I still can't connect the headset, the MacBook Pro 2019 just doesn't see it.
Shouldn't be like this. Grrrrr.
 

sh-g

macrumors newbie
Original poster
Sep 20, 2019
3
0
I just started having the same issue on my 2019. If you check the console and crash reporter, I suspect you will see a seg fault just as I do. I will be calling Apple tomorrow. I suspect the issue is associated with a recent Mojave update since this is a new issue for me that started 4 or so days go.

Joe
I have had 2 long support chats with Apple techs with the new (one day old) 2018 model and both of them came to the conclusion that it was something to do with the Bluetooth device, so I went back to the shop and exchanged the 2018 for a new 2019. So I cannot believe that the same Bluetooth fault is on 2 models, highly unlikely. But at the same time I'm not sure it's Mojave either as my old 2013 Mac with Mojave doesn't have this problem. Talk about confused and frustrated! ;)