Bluetooth frozen

Discussion in 'macOS Sierra (10.12)' started by graley, Jul 14, 2017.

  1. graley macrumors regular

    May 25, 2010
    i have a 6 month old Macbook pro.
    I use a bluetooth mouse. My stiff fingers make the track pad awkward.
    After waking from sleep, lid closed, the mouse is frozen.
    I tried blutooth menu module reset from the menu bar. No go.
    I tried to find bluetooth plist in library, to trash it. But could not find it.
    Only a restart fixes it. Most annoying.
    Btw, track pad always works.
    Running latest Sierra.
    Any ideas welcome
  2. Taz Mangus macrumors 68040

    Taz Mangus

    Mar 10, 2011
    What kind of mouse are you using? Has the issue been happen since you got the computer?

    Maybe a look in the console logs to see there are any messsges related to Bluetooth.

    Since the computer is so new, when all else fails a call to Apple Care might be in order.
  3. graley thread starter macrumors regular

    May 25, 2010
    --- Post Merged, Jul 14, 2017 ---
    The mouse is two yeras old. A magic mouse i hink it is called
    I have replaced batteries.
    I will try console
    Have tried Apple care. No fix available. They are sending query to engineering in Singapore.
    I hoped someone here might know. At times Singapore does not reply.

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