Bluetooth frozen

Discussion in 'macOS Sierra (10.12)' started by graley, Jul 14, 2017.

  1. graley macrumors regular

    Joined:
    May 25, 2010
    Location:
    Australia
    #1
    i have a 6 month old Macbook pro.
    I use a bluetooth mouse. My stiff fingers make the track pad awkward.
    After waking from sleep, lid closed, the mouse is frozen.
    I tried blutooth menu module reset from the menu bar. No go.
    I tried to find bluetooth plist in library, to trash it. But could not find it.
    Only a restart fixes it. Most annoying.
    Btw, track pad always works.
    Running latest Sierra.
    Any ideas welcome
     
  2. Taz Mangus macrumors 68040

    Taz Mangus

    Joined:
    Mar 10, 2011
    #2
    What kind of mouse are you using? Has the issue been happen since you got the computer?

    Maybe a look in the console logs to see there are any messsges related to Bluetooth.

    Since the computer is so new, when all else fails a call to Apple Care might be in order.
     
  3. graley thread starter macrumors regular

    Joined:
    May 25, 2010
    Location:
    Australia
    #3
    --- Post Merged, Jul 14, 2017 ---
    The mouse is two yeras old. A magic mouse i hink it is called
    I have replaced batteries.
    I will try console
    Have tried Apple care. No fix available. They are sending query to engineering in Singapore.
    I hoped someone here might know. At times Singapore does not reply.
     

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