Bluetooth is gone

Discussion in 'Mac Basics and Help' started by NJD, Jan 4, 2009.

  1. NJD macrumors newbie

    Joined:
    Jan 4, 2009
    #1
    I bought my first Mac, a new aluminum Macbook, in October. It's been working great since then with just one exception. The friggen Bluetooth. The problem was minor; annoying, but minor. If a Bluetooth mouse was connected when I closed the lid to let the computer sleep, it wouldn't wake up from it's sleep. I would just end up with a black screen and would have to power it down manually and start it up again. I tried this with a few Bluetooth mice and got the same result, so I just started to turn off the mouse before I closed the lid and avoided the problem.

    Today, I was just browsing the internet when I got an error message that said I had to power down my computer and restart it. So I did, and when I got back to my desktop I got another message that said OS X had some problem and noticed things were kinda screwy. For starters, the keyboard shortcuts were all messed up. If I pressed the increase volume button, the dashboard would show up, etc. I also noticed that the Bluetooth icon on the top bar was gone and my mouse wasn't working.

    After about a half hour, the keyboard shortcuts magically fixed themselves, however the Bluetooth still hasn't appeared and the Bluetooth Setup Assistant is nowhere to be found. I did a TM backup a few days ago so I decided to just restore the machine from that point. Still no luck. I'm starting to think this is a hardware issue, but I wanted to see if anyone else had this problem before I run off to the Apple store.
     
  2. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #2
    Did you check under System Profiler for Bluetooth?
     
  3. NJD thread starter macrumors newbie

    Joined:
    Jan 4, 2009
    #3
    When I select Bluetooth under Hardware, it says "No information found".
     
  4. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #4
    Ouch, I think you're right that it's a hardware problem. The loss of it might have even caused the kernel panic in the first place.
     
  5. NJD thread starter macrumors newbie

    Joined:
    Jan 4, 2009
    #5
    That's what I figured. So what am I looking at in terms of repair. Do I have to send this sucker back to Apple? If so, how long do they usually take to fix it?
     
  6. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #6
    I'd take it to an Apple Store if you can. If you're lucky it'll take a few hours if not it might get lost in the repair system and take a few weeks.
     
  7. NJD thread starter macrumors newbie

    Joined:
    Jan 4, 2009
    #7
    Bleh. Well, at least the closest Apple store is just down the street. I'll give it a shot tomorrow. Thanks for the help.
     
  8. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #8
    I've had Bluetooth disappear occasionally but it's almost always recovered by rebooting. One time I had to reset the PRAM, so give that a go (reboot while holding Cmd-Opt-P-R and let it chime three times).
     

Share This Page