Bluetooth issues on the Late 2015 5K

Discussion in 'iMac' started by Bonaqua, May 23, 2016.

  1. Bonaqua macrumors member

    Joined:
    Jan 10, 2014
    #1
    Hello everyone!

    A few months back I bought the late 2015 iMac 5K and I my bluetooth connection has been disconnecting frequently. Sometimes it is once every few hours and lately it has been happening every few minutes.

    I googled and found a few old threads on the Apple support forums, but nothing specifically about this model. I tried the PRAM and SMC reset, I tried disconnecting all my USB devices/cables, and I tried different bluetooth accessories as well -- and no matter what it does not stop disconnecting and reconnecting. I also use the 5ghz frequency on the Wifi connection because I read the regular 2.4ghz connection could cause interference.

    I'm really flabbergasted because I have never had this issue with any other Mac. Do you guys have any idea why this is happening? Is this a hardware defect or a software defect?

    Cheers!
     
  2. TheBro72 macrumors member

    TheBro72

    Joined:
    Apr 21, 2016
    Location:
    Manchester, UK
    #2
    If your machine is fairly new, you should have warranty cover, why not give Apple a call?
     

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