Bluetooth Mighy Mouse not scrolling down

Discussion in 'Mac Accessories' started by thomasp, May 20, 2007.

  1. thomasp macrumors 6502a

    Joined:
    Sep 18, 2004
    Location:
    UK
    #1
    I got a Bluetooth Mighty Mouse in December '06 and haven't been using it much over the last week due to the batteries (2nd set) being low - am waiting for a charger to arrive.

    Today I decided to use it - however it seems to have stopped scrolling downwards - it'll scroll in every other direction but down. I've tried cleaning it (well, as best as I can do), but that just seems to have made it worse.


    What can I do to get my scrolling back? Downwards is my most-scrolled direction!!
     
  2. Mac-Addict macrumors 65816

    Mac-Addict

    Joined:
    Aug 30, 2006
    Location:
    London
    #2
    Yeah loads of people have had that problem I think you just need to turn it upside down and clean the scroll ball. Heres an Official Apple Video on how to do so video
    Please note you will need quicktime to view this video.
     
  3. thomasp thread starter macrumors 6502a

    Joined:
    Sep 18, 2004
    Location:
    UK
    #3
    Tried that, and it didn't work.
     
  4. Cabbit macrumors 68020

    Cabbit

    Joined:
    Jan 30, 2006
    Location:
    Scotland
    #4
    deal with it my bluetooth might mouse stopped scrolling after 30 minute and apple wont take it back because its not a know issue.
     
  5. thomasp thread starter macrumors 6502a

    Joined:
    Sep 18, 2004
    Location:
    UK
    #5
    Great :rolleyes: Two "unknown issues" I have to get Apple to fix then (trackpad temp. sensor on G4 PowerBook....). Apple QA and customer support does seem to be going down the pan a bit lately.
     
  6. netdog macrumors 603

    netdog

    Joined:
    Feb 6, 2006
    Location:
    London
    #6
    Not a known issue. Come on Apple! I have two BTMMs with this problem.
     
  7. AndyClarke macrumors regular

    AndyClarke

    Joined:
    Mar 6, 2007
    Location:
    Fernhurst, Hampshire
    #7
    You have dirty balls....

    I had the same problem and used the Apple DIY online service. They sent me a new one within a few days. However while waiting for the new mouse I gave the scroll ball a good clean and it worked again. It's just a build up of muck on the wheel nothing more sinister at all. I had the same direction problem, down would not work.

    In my experience if you can not hear the faint click of the wheel turning then it will not work.

    GOOD LUCK.
     
  8. thomasp thread starter macrumors 6502a

    Joined:
    Sep 18, 2004
    Location:
    UK
    #8
    Could you provide a link for the Apple DIY online service for the Bluetooth Mighty Mouse please.

    Also, how did you clean yours?
     
  9. kuebby macrumors 68000

    kuebby

    Joined:
    Jan 18, 2007
    Location:
    SFV
    #9
    I've had the same problem periodically. Ever once in a while the ball will just stop scrolling down, it feels as though it has just come loose. What I do to fix it is just click it down and move it in all directions; very unscientific but it seems to work.
     
  10. thenick512 macrumors newbie

    Joined:
    Apr 20, 2007
    #10
    it happens to mine all the time and apple told me about the same thing with " its not a known issue " I figured I had a faulty mighty mouse and I might as well take it apart. I pried apart, and once I was inside I unscrewed the little carriage that holds the scroll ball and noticed that the rollers (front, back, left, and right) were kinda gunky so I cleaned it up and put it back together. came out as good as new. I would becareful if you decide to try this because its really easy to break stuff in there.
     
  11. flopticalcube macrumors G4

    flopticalcube

    Joined:
    Sep 7, 2006
    Location:
    In the velcro closure of America's Hat
    #11
    I have had to clean my MM about twice a week. One day a guess I was being a bit too "vigorous" with the cleaning and the button for the scroll ball stopped working. I was sent a new MM by Apple. The little scroll ball is a serious design flaw in that it cannot be easily removed for cleaning. I hope Apple redesigns it.
     
  12. thomasp thread starter macrumors 6502a

    Joined:
    Sep 18, 2004
    Location:
    UK
    #12
    I think I'll bug AppleCare tomorrow, see what happens. And also see if I can get them to give me a new laptop while I'm at it... ;)
     
  13. thomasp thread starter macrumors 6502a

    Joined:
    Sep 18, 2004
    Location:
    UK
    #13
    Sorry for the double post, but here's an update:

    Just before I was going to phone AppleCare, I thought I'd have one last go at cleaning my scrollball. As I lack things like iClean, "cleaning" alcohol, and lint-free cloths, I got a clean sheet of paper and held the mouse upside down and ran the scrollwheel very quickly over the paper.

    The result - a series of grubby lines on the paper and one fully-functioning scrollwheel :D


    Although I think I might have broken something - it seems to be scrolling a lot better than it did even when it was brand new ;) Barely any effort required to scroll.


    Thanks for all the tips and help in this thread :)
     

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