Bluetooth mouse disconnects - MBA Crashes

Discussion in 'MacBook Air' started by MatthewStorm, Jul 12, 2013.

  1. MatthewStorm macrumors 6502a

    MatthewStorm

    Joined:
    Oct 19, 2003
    Location:
    NYC
    #1
    So this has happened a couple of times. I will get the 'connection lost' window for my apple bt mouse. When that happens my computer crashes. Every time. It just freezes. Nothing works. MBA 2013 13".

    Anybody else?
     
  2. MatthewStorm thread starter macrumors 6502a

    MatthewStorm

    Joined:
    Oct 19, 2003
    Location:
    NYC
  3. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #3
    I suspect you are not seeing replies as this is a puzzler. I have never seen anybody report this on the forums.

    Just a thought though. I don't see how a BT device disconnecting could cause a crash. I am wondering if you have a crash underway and the that is causing the BT disconnect just prior to the crash.

    What are you doing when this happens?

    Take a look in Console for log entries at the exact time this happens to see if that gives you any tips about what is happening.

    Also might try running the Apple Hardware Test to see what that finds.
     
  4. MatthewStorm thread starter macrumors 6502a

    MatthewStorm

    Joined:
    Oct 19, 2003
    Location:
    NYC
    #4
    Thnx. I'm gonna run this.

    I also have the WiFi issue and Apple support told me to tell my IT Department to change their security settings. Yeah, change the security setting for a Fortune 500 media company with over 5,000 employees.

    Because Apple has ceased building products that work properly. Yeah.
     

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