Bluetooth not available

Discussion in 'OS X El Capitan (10.11)' started by quick-nik, Apr 23, 2016.

  1. quick-nik macrumors newbie

    Joined:
    Oct 22, 2013
    #1
    Hello!

    My new iMac 5k arrived a few days ago, and I have an annoying problem. After every boot, bluetooth is not available and obviously the mouse and keyboard are not working. When I reboot with a USB mouse, bluetooth is working again. But when I shut down and boot the next time, again BT not available. I searched the web and it is suggested to delete bluetooth.plist. That works one time, next boot same problem again.

    Are there any other suggestions what I can do, or do I have to wrap my head around the fact that my new machine is already broken?

    Thanks in advance
    quick-nik
     
  2. MacGizmo macrumors 6502a

    MacGizmo

    Joined:
    Apr 27, 2003
    Location:
    Arizona
    #2
    Return it to an Apple Store and let them figure it out. The problem you're having should not happen to a brand new machine, and it's not you're job to figure it out.
     
  3. richard2 macrumors regular

    richard2

    Joined:
    Oct 21, 2010
    Location:
    England, United Kingdom
    #3
    What, if any, third-party software have you installed since you began using your Mac?
     
  4. quick-nik thread starter macrumors newbie

    Joined:
    Oct 22, 2013
    #4
    Finally got in touch with Apple support. They walked me through a PRam reset. Seems that solved the problem for now. But I will definitely have a look at it the next days.
     

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