Took delivery on my 27" December 17th. Two days later my bluetooth mouse and track pad quit working. I have the wired keyboard as my wife and I prefer to have the number pad. I tried all the tricks I know. I fiddled with the bluetooth settings, rebooted, and tried turning the devices on and off. Finally I gave in and called tech support.
To my shock the CS agent immediately offered to send me a new machine and for me to return my iMac. I said I'd like to try a few more things before resorting to that, so he ran down the list. The only thing I had not tried was resetting the PRAM.
Here is the apple page on how to do it if you don't already know.
http://support.apple.com/kb/HT1379?viewlocale=en_US&locale=en_US
Long story short, it worked. He advised that if it happened again that I should then return the machine as it probably means that that the bluetooth hardware is bad. Well it's been 3 weeks and no other problems
Still I thought someone on here might find this to be helpful.
Bear
To my shock the CS agent immediately offered to send me a new machine and for me to return my iMac. I said I'd like to try a few more things before resorting to that, so he ran down the list. The only thing I had not tried was resetting the PRAM.
Here is the apple page on how to do it if you don't already know.
http://support.apple.com/kb/HT1379?viewlocale=en_US&locale=en_US
Long story short, it worked. He advised that if it happened again that I should then return the machine as it probably means that that the bluetooth hardware is bad. Well it's been 3 weeks and no other problems
Still I thought someone on here might find this to be helpful.
Bear
