Bluetooth quit working on new 27"

Discussion in 'iMac' started by bearsloft, Jan 6, 2013.

  1. bearsloft macrumors newbie

    Joined:
    Sep 29, 2012
    #1
    Took delivery on my 27" December 17th. Two days later my bluetooth mouse and track pad quit working. I have the wired keyboard as my wife and I prefer to have the number pad. I tried all the tricks I know. I fiddled with the bluetooth settings, rebooted, and tried turning the devices on and off. Finally I gave in and called tech support.

    To my shock the CS agent immediately offered to send me a new machine and for me to return my iMac. I said I'd like to try a few more things before resorting to that, so he ran down the list. The only thing I had not tried was resetting the PRAM.

    Here is the apple page on how to do it if you don't already know.
    http://support.apple.com/kb/HT1379?viewlocale=en_US&locale=en_US

    Long story short, it worked. He advised that if it happened again that I should then return the machine as it probably means that that the bluetooth hardware is bad. Well it's been 3 weeks and no other problems :)

    Still I thought someone on here might find this to be helpful.

    Bear
     
  2. hfg macrumors 68040

    hfg

    Joined:
    Dec 1, 2006
    Location:
    Cedar Rapids, IA. USA
    #2
    There have also been posts in the Mac Mini thread of interference problems with USB-3.0 cables and devices causing BlueTooth disconnects. If anyone is having a BlueTooth problem, you might try rearranging or disconnecting USB-3 devices to see if that helps.
     

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