The quality of this machine is superb (love the silent dual fans... really makes a difference on thermal) and I am happy to keep using this. Whether or not this iMac Pro or the keyboard were used, it wouldn't affect my work. No one can tell the difference. But imagine you buy full price BNIB iPhone but with a cat hair on the charging cable, BNIB anyMac having Apple stickers but with writings on them, or BNIB AirPods but with a device name "Alan's AirPod" when you pair via bluetooth. Yes, your product is perfect, and we all know there is no way Apple sells used product, but wouldn't you question just a bit more? Unfortunately, this escalation will just end up being an "Apple Internal Issue" that I'll likely never hear back from them, as Apple Support put it.
What was the name? It wasn't Tim Apple was it?
lol.... well, the name showing under bluetooth is a Chinese name. Previous owner's full 3-Chinese-character spelled in English that I can easily Google. I live in a community where over 50% population are Chinese, and this is the only Apple Store close by. Just saying.
If this were a widespread problem you can be assured that it would be in the news. I've purchased or at least unpacked hundreds of Macs and have never experienced such a thing. I would not be at all concerned it would happen twice.
Whether the device name showing as Donald Duck or some 6-byte random BT address, this incident just opens the possibilities that used accessories can be repackaged with new products. We can unbox hundreds, but we can't tell if that Bluetooth device is new or a used-but-properly-reset one. I agree that almost zero chance that next keyboard would have a name on it, but yes, there is a chance that it's used, even with perfect packaging, perfect smell, like mine did.
Ok. Just RETURN it, and get another new one. You'll be fine and won't have anything more to worry about after that.
Yes, I might just do that. I'll update if the next keyboard turns out to be named "XiJinping's Keyboard". I'd definitely keep that.
Macs along with many electronics do get turned on and tested at the factory before shipping to make sure they work. Maybe thats what you are seeing???
If concerned, just return it for a new one. Hope it works out for you.
If this unit did go for OS upgrade or testing, I'm sure they don't re-name the keyboards. The factory just happened to pack a used keyboard with it, either by mistake or by standard procedure. We'll never know. When I talked to Apple advisor, he mentioned something about "device not reset properly" before shipping to retail store. Well, even if it's reset properly, it still shouldn't be sold as new.
Not sure what else to tell you. Apple said they don't sell anything except brand new devices as "new" and offered you an exchange or return. This is some kind of anomaly, so accept their offer to exchange it, or not. Move on.
Yes, we can simply move on. But Apple planted an idea... The world is never the same.
