Hi, I got a defective order of bodyguardz for my 3G and have made three attempts to contact them for help with replacing it. I still have not been able to get the skins replaced. The volume rocker cutout was not actually cut through enough for me to remove the material in that area. Does anyone have any recommendations of how to get in contact with them? I have sent two requests through the online link and actually spoke with someone by phone over a week ago. I really like the look of no orange peel, but I am getting frustrated. I have always had good luck with BSE but I don't like the texture. Thanks for any help.