Booq - Good Customer Service for Vyper XL2

Discussion in 'MacBook Pro' started by amitdoc2b, Feb 28, 2009.

  1. amitdoc2b macrumors 6502a

    Joined:
    Feb 25, 2008
    #1
    I purchased the Vyper XL2 for my 17" unibody MBP and when it arrived there was a tear on the lip / inner lining that protects the laptop from the zip that runs above it.

    That tear would cause the zipper to get jammed and required a forceful tug to get the zipper over it. Everytime I would try to get the zipper over it, I noticed the tear got larger.

    Anyways, I contacted Booq and showed them a photo.. and within 2 mins of my e-mail they shipped me a new one without hassle! I guess I keep the old defective one too.. since they didn't mention anything about it.

    Anyone in the past had experience getting a defective item replaced by Booq?
     

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  2. PeterKG macrumors 6502

    Joined:
    May 2, 2003
    #2

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