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timgowen

macrumors newbie
Original poster
Aug 19, 2021
17
6
I have a MacBook Air which I believe is an early 2014 model. The user no longer works for the company and so I can't log in to the machine. I have made a boot USB with Mojave but the progress bar gets about half way across the screen before stopping. PRAM and NVRAM resets have not worked. Is there a chance that a 16Gb USB drive is too big for this?
 
Can you boot the Mac into recovery mode? Either local one or internet one. Unless the Mac has firmware password, booting from external drive with that Mac shouldn’t be too difficult.
16GB I’d say it’s a bit too small. 32GB would be better, but I doubt that’s the reason.
 
I have a MacBook Air which I believe is an early 2014 model. The user no longer works for the company and so I can't log in to the machine. I have made a boot USB with Mojave but the progress bar gets about half way across the screen before stopping. PRAM and NVRAM resets have not worked. Is there a chance that a 16Gb USB drive is too big for this?
 

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What is your intention. Why not boot into recovery with either cmd+r or alt+cmd+r (for latest supported version, which is Big Sur). You likely need internet connection, especially for alt+cmd+r.

Other alterntives. Make Big-sur usb-installer, in case a newer macos is already installed than Mojava and that is causing som problem.

Or connect it to another Mac like an external disk drive with Target Disk Mode:

edit: just to add, that if your intentention is to access data, it is likely encrypted if filevault was/is enabled. If so, almost impossible to access without getting password from the ex-employee.
 
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What is your intention. Why not boot into recovery with either cmd+r or alt+cmd+r (for latest supported version, which is Big Sur). You likely need internet connection, especially for alt+cmd+r.

Other alterntives. Make Big-sur usb-installer, in case a newer macos is already installed than Mojava and that is causing som problem.

Or connect it to another Mac like an external disk drive with Target Disk Mode:

edit: just to add, that if your intentention is to access data, it is likely encrypted if filevault was/is enabled. If so, almost impossible to access without getting password from the ex-employee.
I just want to do that, yes but the Recovery mode is causing the kernel panic which didn't happen last time. Maybe because the laptop had de-charged but on the other hand it was plugged in. The USB boot goes as far but there's not been evidence of a KP before.
 

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I just want to do that, yes but the Recovery mode is causing the kernel panic which didn't happen last time. Maybe because the laptop had de-charged but on the other hand it was plugged in. The USB boot goes as far but there's not been evidence of a KP before.
Access data?

Does it boot all the way on the current installation?

If not, it might have a hardware problem.

If it does, maybe try making a usb-installer of another version of macOS. As I already suggested, Big Sur is newest macOS and supported.

Here is what Apple suggest:
https://support.apple.com/en-us/HT200553

You might also try holding shift during boot to enable safe mode.
 
Access data?

Does it boot all the way on the current installation?

If not, it might have a hardware problem.

If it does, maybe try making a usb-installer of another version of macOS. As I already suggested, Big Sur is newest macOS and supported.

Here is what Apple suggest:
https://support.apple.com/en-us/HT200553

You might also try holding shift during boot to enable safe mode.
It boots to the login screen and I can log in as a guest. I can't use Command-R or Command-S though, or a USB drive to boot.
 
It boots to the login screen and I can log in as a guest. I can't use Command-R or Command-S though, or a USB drive to boot.
Those shortcuts should be used during boot, not login screen. You can also try holding down alt-key, that will allow you to choose boot-drive and boot from a recovery partition if there is one or usb-drive/key. If firmware password has been enabled, you will be prompted for password. That will require hardware technition to remove/disable (had it done on 2014 11" during screen replacement).

cmd+s is disabled if firmware password i set in Mojave and later:
 
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