Bose Wireless Headphones Spy on Listeners, Lawsuit Alleges

Discussion in 'iOS Blog Discussion' started by MacRumors, Apr 20, 2017.

  1. MacRumors macrumors bot

    MacRumors

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    Bose has been hit by a lawsuit that accuses the company of spying on its wireless headphone customers through its Bose Connect mobile app and violating consumer privacy rights (via Reuters).

    The complaint was filed on Tuesday in a Chicago federal court by Kyle Zak, who is seeking an injunction to stop Bose's "wholesale disregard" for the privacy of customers who download the app to their smartphones.

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    The lawsuit alleges that Bose tracks the listening habits of users when they are wearing headsets like the company's QuietComfort 35 headphones, gleaning information through the app such as music tracks played, podcasts, and other audio listened to.

    According to Zak, who bought a pair of $350 QC35 cans, Bose sends all available information to third parties such as Segment.io, a data capture outfit whose website promises to "collect all of your customer data and send it anywhere".
    Zak is seeking millions of dollars of damages for customers who bought Bose headphones and speakers, including QuietComfort 35, QuietControl 30, SoundLink Around-Ear Wireless Headphones II, SoundLink Color II, SoundSport Wireless and SoundSport Pulse Wireless.

    Zak also wants a halt to the data collection, which he said violates the federal Wiretap Act and Illinois laws against eavesdropping and consumer fraud. Bose has yet to respond to requests for comment on the proposed class action case.

    Article Link: Bose Wireless Headphones Spy on Listeners, Lawsuit Alleges
     
  2. 555gallardo macrumors member

    555gallardo

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  3. ColBatGuano macrumors newbie

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    @555gallardo...

    Maybe he does, but so what?
    If you join Facebook you presumably have agreed to their terms.
    Did Bose's agreement mention this?
    Do you understand the concept of informed consent?
     
  4. Glassed Silver macrumors 68000

    Glassed Silver

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    Sweet Jesus it's 2017 and people still lob that around?

    You can not partially agree to consensually share your data?

    In that case, brace yourselves, because you have to leave planet earth or live in a forest on a faraway uninhabited island.

    Glassed Silver:ios
     
  5. Relentless Power, Apr 20, 2017
    Last edited: Apr 20, 2017

    Relentless Power macrumors G3

    Relentless Power

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    Regardless, I don't think anyone expected Bose to be secretively eavesdropping on someone's listening habits, where as Facebook you consent to their policy. Bose will eventually have to respond to this allegation.
     
  6. canadianreader macrumors regular

    canadianreader

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    #6
    Maybe he doesn't use Facebook.
     
  7. MrGimper macrumors 68040

    MrGimper

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    Probably all listed in the 50 page EULA they all didn't read and just clicked "I ACCEPT" to.....
     
  8. Marshall73 macrumors 6502a

    Marshall73

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    The only way to get companies to pay attention and listen to your complaints is to sue for millions. If this stops companies collecting your usage data and reselling it then it's worth it.
     
  9. newyorksole macrumors 68020

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    I'm confused though. I have the Bose QC35 and use the app. I never had to put my name into the app... All I use it for is listening to songs. How could my information possibly be "sold off"?

    Is this article implying that my conversations and whatever I'm saying into the microphone get sent to Bose?

    I read the article, but am just not getting the fuss. Like how can Bose selling off my listening habits possibly affect me?
     
  10. nick42983 macrumors 6502

    nick42983

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    #10
    Bose is tracking what your listening to through the app somehow. I don't know if they have your name tied to a profile, but I doubt it'd be hard to do if they wanted it. The app knows the serial number of your headphones, if you bought the headphones from Bose they know who you are.
     
  11. silvetti macrumors 6502a

    silvetti

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    To the point that if you click I accept that you are now their slave does not mean you are now their slave. Just because you click I accept does not mean they can cram whatever they want in there.
    Pretty sure they will have a good case regarding wiretapping laws.
    --- Post Merged, Apr 20, 2017 ---
    Not sure if you read the article.
    They can see SN of device (Bose) and match to your credit card or invoice name.
    Well I don't mind they sell my data, but at least sell me their product then cheaper... Not with the Bose tax and then still serve ads to me (through selling my data to other ad networks) at my own cost. Without telling me.
    --- Post Merged, Apr 20, 2017 ---
    And you need to think like this, if they are able to cross all the data (not Bose, but whoever buys the listening habits of person xyz from Bose) with whatever they already have from your Facebook, Google, any other website that track usage )(all of them, even MacRumors) they can paint a pretty spot on profile of you, and with this Bose data, they can even name you :)
    Again, I don't mind that with Google (even thought I don't use them) but at least Google services are mostly free.
    Bose on the other hand is good but overpriced (imho, disclosure: I own Bose QC35, my favorite headset) for also getting our private data for free.

    Alsoooo, no one, and I mean no one, can know I like some Justin Bieber songs :eek:
     
  12. Dominicanyor macrumors 6502a

    Dominicanyor

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    #12
    I have a Bose Q35. This is just great!!
     
  13. WordsmithMR macrumors 6502

    WordsmithMR

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    I don't. But I do use Google... so I guess your point still stands.
     
  14. Keane16 macrumors 6502a

    Keane16

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    From the Reuters source article:

    "After paying $350 for his QuietComfort 35 headphones, Zak said he took Bose's suggestion to "get the most out of your headphones" by downloading its app, and providing his name, email address and headphone serial number in the process."
     
  15. Cineplex macrumors 6502a

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  16. d4zza macrumors member

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    A number of points to make..

    Assume any tech you acquire these days is mining data from everything you do.

    Would Bose declaring they do this in their terms have stopped anyone from buying their products?

    Lastly, while no single manufacturer can claim to make the best product at every budget level, I've yet to either read a review (unbiased!) that puts Bose at the top of any group test or find that I personally prefer any Bose products to others. I find other manufacturers at cheaper levels sound better to me. So really folks I'm saying test other manufacturers before paying designer label prices for Bose.
    --- Post Merged, Apr 20, 2017 ---
    I'm sure it'll be in his lawsuit but performing network analysis could show data packets going to third party servers. That's where I'd look.
     
  17. silvetti macrumors 6502a

    silvetti

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    #17
    Two valid points and one that has nothing to do with the discussion in this thread.
    We get it, your ATH-MX50s sound better.
     
  18. scottishwildcat macrumors regular

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    #18
    Nice clickbaity headline there. The lawsuit alleges that their app is doing something dodgy, not the headphones (which would be a whole lot creepier).
     
  19. d4zza macrumors member

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    #19
    Haha, I get it! But in all honesty I don't even use headphones anymore as I've become even more of a twat as I get older. Floor standing speakers only for me these days
     
  20. Cineplex macrumors 6502a

    Cineplex

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    I know that. But where IS his analysis? Most people present evidence in these things. Until I see proof this looks fishy.
     
  21. wackymacky macrumors 68000

    wackymacky

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    Umm...No it's not on page 50 of EUA.

    The user agreement states comment about collecting anonymized data on how the app is used (when, how long, device OS, crashes etc.) by them and 3rd parties.
    Nowhere does it say identifiable info collected and shared. They discuss collecting phone OS info in a lot of detail, though make no comment about data on music, which is interesting because why wouldn't they slip that in there? I wouldnt have gone looking if it wasn't for the article.

    I can't remember needing to provide email etc when I set it up.

    That being said I feel injured. Perhaps I can get 500k.:rolleyes:
     
  22. jacjustjac macrumors member

    jacjustjac

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    #22
    The app has a control screen that shows you the title of whatever you are listening to, along with playback controls. Just like a Bluetooth car stereo can show you the track name and artist, the Bose headphones are relaying this directly to the app. I notice that when I have connected my QC35s to both my iPad and my phone, and play music from my iPad, the track name/artist shows up on the app on my iPhone and I can use the iPhone to control the playback, even the volume on my iPad, as if I had pressed the buttons on the headphones instead. So there is definitely a direct relay of playback information from the headphones to the app, even if the source is a second Bluetooth device.

    It didn't occur to me that Bose might be reading that list of music and sending it off to gleam a listening profile of its users. I doubt they are actually receiving data from the microphones in the headset, especially because the current Bluetooth profile prevents high quality music playback and the microphone from being used at the same time.

    The immediate solution is to delete the app. You don't really need it for basic playback operation.

    The more effective solution is to hold Bose accountable. This should be an opt-in feature, and clearly displayed that your listening history may be sent to third-parties via the app. Technically any wireless headphone that uses an app could do this, and we don't want to set a trend that it's okay to do this in secret.

    The tech nerd in me could see a bright side though. Perhaps Bose simply wants to build a custom EQ for every song, identifying what is being played and adjusting it to fit the genre that they've estimated from millions of other user's listening habit. In the FAQ in their app, Bose advises not to use any equalizer with their headphones, because supposedly their EQ built into the headphones is the best for allllllll types of music. Perhaps they hope to improve it via a third party. It would be nice to know, but Bose is a very secretive company, and now we finally know why they never include release notes in their headphone firmware updates.....
     
  23. rmbpuser, Apr 20, 2017
    Last edited: Apr 20, 2017

    rmbpuser macrumors 6502

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    #23
    I actually like it when my tech is listening/watching me, it makes me feel less lonely. I wish everything would be able to track me; it would be amazing if Netflix was as smart as Facebook, imagine if it could suggest me some comedies to watch one day because it heard me crying from my laptop's microphone earlier then.

    IMHO only terrorist will have a problem with that.
     
  24. J0m083 macrumors newbie

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    #24
    Insurance companies find through data-mining that people listening to music/band xyz have a higher risk of accidents. Up go your premiums. But it wasn't you listening but your uncle you loaned the headset to while he was ill.

    Banks know from practise that musical taste qwe can point to less financially responsible behaviour. Up goes your mortage- and loan payments. But it wasn't you but an error in the Bose app or Db.

    If you are around thirty this info could stay with you for the next 40-50 years. Causing tens to hundreds of thousand in extra payments for you, possibly on an incorrect basis. All so Bose can receive an extra nickel.

    As an example.
     
  25. adib macrumors regular

    adib

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    #25
    And after hearing you cry, have advertisements of divorce lawyers following you wherever you go?
     

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