So my boss pre-ordered a new iPad via the Apple website as soon as they began to accept pre-orders. He also ordered a case for it as well. He received the shipping confirmation for the items and everything was fine up to that point. They were scheduled to be delivered to the office by UPS by close of play last Friday. Friday comes around and UPS deliver the case only. It gets signed for by the receptionist. My boss later checks the tracking number online and it shows that two packages were delivered and signed for. Only one package was delivered though. Apple say that they can't do anything as it says the order has been signed for, and UPS are saying the same. It's now his word against theirs. I've been trying to think if there's anything I can suggest that he might be able to do but so far I've not though of anything that he's not already done (call UPS, speak to team leaders etc). Has anyone else had a similar experience?