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Mac'nCheese

Suspended
Original poster
Feb 9, 2010
3,752
5,105
Both my iphone 5s and my wife's iphone 5c won't hook up to a wifi network that I just hooked my nephew's ps4 up to. The join button is greyed out. I've read how you should reset settings and network's, etc. but this is both phones. Is there a possiblity that there is another problem anyone can think of? Thanks in advance and merry Christmas.
 

paradox11

macrumors member
Aug 19, 2013
39
0
Both my iphone 5s and my wife's iphone 5c won't hook up to a wifi network that I just hooked my nephew's ps4 up to. The join button is greyed out. I've read how you should reset settings and network's, etc. but this is both phones. Is there a possiblity that there is another problem anyone can think of? Thanks in advance and merry Christmas.
http://support.apple.com/kb/TS1559?viewlocale=en_US&locale=en_US

You'll probably have to get them both replaced.
 

Apple fanboy

macrumors Sandy Bridge
Feb 21, 2012
50,210
45,911
Behind the Lens, UK
A girl I work with had a non wifi model of the 5s. Never had any trouble with mine. Give Apple a call tomorrow. They will rob ably get you to reboot your router and phone etc.

Just a thought have you tried another wireless network? As it's 2 phones might be worth trying on a friends or neighbours router just to rule it out.
 

Mac'nCheese

Suspended
Original poster
Feb 9, 2010
3,752
5,105
A girl I work with had a non wifi model of the 5s. Never had any trouble with mine. Give Apple a call tomorrow. They will rob ably get you to reboot your router and phone etc.

Just a thought have you tried another wireless network? As it's 2 phones might be worth trying on a friends or neighbours router just to rule it out.

Both phones work fine with other networks. I just did the instructions posted in the other reply on both phones. The 5c now works fine with this network. My 5s doesn't. Will try again in a few minutes.works now. Must have fat fingered the password on the first reset. Anyway, thanks guys.
 
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