Bought a new Mac Book Pro and Apple.com will not load

Discussion in 'MacBook Pro' started by notanappleguy, Feb 17, 2018.

  1. notanappleguy Suspended

    notanappleguy

    Joined:
    Feb 17, 2018
    #1
    For some reason, I cannot use the App Store, do upgrades, and it will not even load Apple.com or any associated Apple pages. I can't upgrade my system, as a result, or get support. Any ideas?
     
  2. smallcoffee macrumors 68000

    Joined:
    Oct 15, 2014
    Location:
    North America
    #2
    So if you go to www.apple.com the page won't load, but if you go to www.google.com the page will load? Can you post a screen shot?
     
  3. notanappleguy thread starter Suspended

    notanappleguy

    Joined:
    Feb 17, 2018
    #3

    Yes, Google.com loads, but Apple.com does not. It's been like this for two days. I cannot update my OS as a result. I'm not posting a screenshot. I wouldn't be here posting if this wasn't happening.
     
  4. smallcoffee macrumors 68000

    Joined:
    Oct 15, 2014
    Location:
    North America
    #4
    Well, best of luck.
     
  5. bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
    #5
    I would recommend calling apple support.
    As long as you are connected to the internet they should be able to remotely login into your machine and see what’s going on. If not provide assistance in doing so.
    1-800-275-2273
     
  6. notanappleguy, Feb 17, 2018
    Last edited by a moderator: Feb 17, 2018

    notanappleguy thread starter Suspended

    notanappleguy

    Joined:
    Feb 17, 2018
    #6

    Been on hold for well over 30 minutes now...
     
  7. bruinsrme, Feb 17, 2018
    Last edited by a moderator: Feb 17, 2018

    bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
    #7
    Set up a call back
     
  8. notanappleguy, Feb 17, 2018
    Last edited by a moderator: Feb 17, 2018

    notanappleguy thread starter Suspended

    notanappleguy

    Joined:
    Feb 17, 2018
    #8
    It didn't give me an option to set up a call back. I'm stuck in a queue. 32 minutes on hold.
     
  9. bruinsrme, Feb 17, 2018
    Last edited by a moderator: Feb 17, 2018

    bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
    #9
    If there’s an Apple store near you, pop in and let the person up front know you need help setting up your Mac. Yes, even if you bought it elsewhere.
     
  10. jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #10
    Check the clock on the system. If the time is off web pages will see it as a expired security certificate and not load.

    To fix it you set the clock manually, verify you can connect to the sites, and then reset it to automatically set the time from the internet.
     
  11. Poki macrumors 65816

    Poki

    Joined:
    Mar 21, 2012
    #11
    And you expect people to help you with this attitude? How are we supposed to diagnose a problem if you are too lazy to even provide a screenshot of it to let us see what exactly is happening?
     

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10 February 17, 2018