Bought at ATT can I exchange at Apple?

Discussion in 'iPhone' started by NikeTalk, Jun 28, 2010.

  1. NikeTalk macrumors 6502a

    Joined:
    Apr 5, 2010
    #1
    My iPhone screen is darker towards the top and therefore I wanna exchange it, could I just take it to the Apple Store even though I bought it from ATT?
     
  2. ijen0311 macrumors 65816

    ijen0311

    Joined:
    Jul 4, 2009
    #2
    You can do a genius swap, but not an exchange for a new unit. :)
     
  3. NikeTalk thread starter macrumors 6502a

    Joined:
    Apr 5, 2010
    #3
    I just got the new iPhone so I kinda want another new one, what exactly is a genius swap? I know i'll probably have to wait to their readily available in stock right?
     
  4. Steviejobz macrumors 68000

    Joined:
    Jun 19, 2010
    Location:
    SoCal
    #4
    get a refurb unit at genius bar. I dont think they give you a brand new one. But you are within 14-day window so could you ask AT&T for a new one?
     
  5. Givmeabrek macrumors 68040

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #5
    Make an appointment for a Genius on the Apple website. Take it in to an Apple store and they will replace it with a new one. It's too early for them to have refurbished phones. They probably have a stock of new ones for that purpose. :p
     
  6. ijen0311 macrumors 65816

    ijen0311

    Joined:
    Jul 4, 2009
    #6
    At this point the genius units must still be new.
     
  7. Captainobvvious macrumors 6502

    Joined:
    Jun 15, 2010
    #7
    Yea, I swapped mine out at the Genius bar on Saturday. They gave me a unit that wasn't in a retail box but they said it was brand new as refurb units don't yet exist.
     
  8. koilvr macrumors 6502

    koilvr

    Joined:
    Jun 15, 2010
    Location:
    Knoxville, TN
    #8
    If you want the Iphone numbers to match your box numbers go to AT&T and they will give you a new one to match. I am ocd about that. When its time to sell atleast ur numbers will match up.
     
  9. NikeTalk thread starter macrumors 6502a

    Joined:
    Apr 5, 2010
    #9
    Alright cool, thanks for the responses imma schedule an appointment and won't settle for anything less than new since i'm in the 14-day window like mentioned. Never had a genius appointment before will I need to bring my receipt?
     
  10. NikeTalk thread starter macrumors 6502a

    Joined:
    Apr 5, 2010
    #10
    Thanks, I might have to do that since I will be selling in order to upgrade to iPhone 5!
     
  11. samcraig macrumors P6

    Joined:
    Jun 22, 2009
    Location:
    USA
    #11
    I can't imagine anyone except someone from MR even caring
     
  12. NikeTalk thread starter macrumors 6502a

    Joined:
    Apr 5, 2010
    #12
    LOL maybe you're right all they will care is that it works how it's suppose to.
     
  13. doodads macrumors 6502

    doodads

    Joined:
    Jul 17, 2007
    Location:
    East BF, TN
    #13

    I've sold six iPhones, and none of the buyers cared if the numbers matched up. In fact, none of the buyers even cared if I had the box.
     
  14. ReallyBigFeet macrumors 68030

    ReallyBigFeet

    Joined:
    Apr 15, 2010
    #14
    As of right now, if you do ANY Genius bar swaps/exchanges, they will be for new units. They have no refurbs to use for swapouts at this point in time.

    And yes, no matter where you bought the device (AT&T, Best Buy, Craigslist, etc.), the warranty is covered by Apple.
     
  15. koilvr macrumors 6502

    koilvr

    Joined:
    Jun 15, 2010
    Location:
    Knoxville, TN
    #15
    Come ON now if you buy a iphone on ebay at least make sure that the box is there. It tells you how the previous owner treated his iphone on how the box looks at least. Everybody knows that you get more money if you have the box.
     
  16. corduroy73 macrumors member

    Joined:
    Jun 23, 2010
    #16
  17. NikeTalk thread starter macrumors 6502a

    Joined:
    Apr 5, 2010
    #17
    I did order thru Premier but can't I still take it to an Apple Store?
     
  18. Goodeye macrumors 6502a

    Goodeye

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    Jan 30, 2009

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